Support Board

Date/Time: Thu, 15 May 2025 14:03:10 +0000

Post From: Symbol not found, update from server doesn't help

[2024-07-01 07:29:29] Link To Thread - Link To Post [Go To First Post]
User745789 - Posts: 377
Hello, I have a Denali Eurex subscription. Today I also started a CQG subscription for SGX I am able to connect to my CQG data feed with my login details from within SC. But I am not able to open a chart, as the symbol is not found (image). I try Symbol Settings > Update from Server, but it doesn't help. How do I use the correct symbol? I will send my message log. UPDATE: it appears I am indeed able to open charts for all symbols from SGX. Except the Nifty 50 index, per the second image. This is a "special" symbol at SGX as it is actually traded on the NSE but also available on SGX via something called GIFT. If I check the CQG website to lookup the SGX symbol for Nifty 50, it does not exist. It seems I am using the correct symbol. But CQG is rejecting it. I doubt this is a SC issue. Date Time Of Last Edit: 2024-07-01 08:02:40


2024-07-01 16_24_25-Sierra Chart 2644 Chartbook1 CQG WebAPI .png / V - Attached On 2024-07-01 07:29:11 UTC - Size: 20.23 KB - 73 views 2024-07-01 16_34_58-Find Symbol.png / V - Attached On 2024-07-01 07:35:22 UTC - Size: 43.04 KB - 69 views