Support Board
Date/Time: Fri, 16 May 2025 21:02:10 +0000
Post From: Pausing usage time
| [2024-05-30 14:24:15] |
| John - SC Support - Posts: 39847 |
|
We do not have a way to "Pause" a subscription. But, we can refund your remaining Usage Time that is in whole month (31 day) increments, back to your Services Surplus balance. We can then refund your Services Surplus balance back to your payment method - just be aware that we have a $5.00 processing fee for payment refunds. If you want us to proceed with the refunds, then please post in the Account Support Tickets making the requests. Please be sure to specify exactly what you want us to do. You can access the Account Support Tickets here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |