Support Board

Date/Time: Tue, 21 May 2024 22:23:49 +0000

Post From: CTS disconnections

[2014-07-17 08:15:05] Link To Thread - Link To Post [Go To First Post]
T44 - Posts: 363
I'd still like to see if CTS support have any further comments. They sent me a FIX analysis session which said I'd placed a trade in the GCQ4 contract yesterday and showed the FIX logs to prove it. Yet I had not placed any orders yesterday, and was able to verify this with my clearing firm. The logs seemed to suggest that sessions were being dropped from their side, and I've currently no choice but to assume that this was due to my side timing out owing to the network issues/ packet loss. If there are any other issues arising on a stable line I'll open another issue, but for now I think we can consider it resolved. Thanks for your help.