Login Page - Create Account

Home >> Support Board

Support Board

Date/Time: Tue, 21 May 2024 15:48:42 +0000

How to Post a Message for Support

Post From: CTS disconnections

[2014-07-16 08:26:58]
[Go To First Post]
T44 - Posts: 363
There appear to be different sorts of disconnections occurring.

Here is an example from this morning. It does not include the message you quoted above, but still results in a disconnection from CTS then a reconnection:


CTS FIX socket (1760) - Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2014-07-16 04:11:11
CTS FIX socket (1760) - SSL shutdown indicates not able to send 'close notify'. | 2014-07-16 04:11:11
CTS FIX socket (1760) - SSL has been shut down. | 2014-07-16 04:11:11
CTS FIX socket (1760) - SSL object has been freed. SSL state is now disconnected. | 2014-07-16 04:11:11
CTS FIX socket (1760) - Shutdown and closed. | 2014-07-16 04:11:11
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2014-07-16 04:11:11
Connection to the external service has been lost. | 2014-07-16 04:11:11
CTS FIX: Disconnected. | 2014-07-16 04:11:11
Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-07-16 04:11:11

CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2014-07-16 04:11:14
CTS FIX - Firm: Dorman | 2014-07-16 04:11:14
CTS FIX socket (0) - Resolved address fix.t4login.com to IP 208.116.215.102 | 2014-07-16 04:11:14
CTS FIX socket (1416) - Connected. | 2014-07-16 04:11:15
CTS FIX socket (1416) - Starting SSL connection. | 2014-07-16 04:11:15
CTS FIX socket (1416) - SSL connection established. | 2014-07-16 04:11:15
CTS FIX: Sending the Logon message. | 2014-07-16 04:11:15
CTS FIX: Connected to data and trade server. FIX version: 4.3.8.0 | 2014-07-16 04:11:16

I'll attach the FIX log from this session.

Description: Sierra Chart disconnects, immediately tries to reconnect.

The description of the "There was no activity for at least" would be no incoming ticks for the better part of a minute before Sierra Chart reconnects.

I have now enabled FIX logging, so will be able to see more information from both types of issue. CTS seem to have FIX logs at their end and the easiest thing for me to do would be grep for "There was no activity" and produce a list of timestamps for the last week that this has been occurring. Unfortunately I do not have a copy of all my message logs, and wonder if you could send the ones containing "there was no activity" direct to CTS?
Date Time Of Last Edit: 2014-07-16 08:33:37
Private File