Support Board

Date/Time: Sat, 18 May 2024 14:45:18 +0000

Post From: Denali Data feed NOT connecting

[2024-04-09 14:30:50] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31704
From what you are stating it sounds like you are not giving the system enough time to download the data. Keep in mind that for each service the symbols are different, therefore the data has to be downloaded for each symbol. And, since you are using a Continuous Futures Contract, the amount of data you are trying to download could be large. Start with a single chart when you are connected to your APEX account and see if you can get the data properly. If so, then it really sounds like you just need to give the download enough time, and it could take awhile depending on how much data you are requesting. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing