Support Board

Date/Time: Sat, 18 May 2024 16:33:11 +0000

Post From: Denali Data feed NOT connecting

[2024-04-09 07:08:06] Link To Thread - Link To Post [Go To First Post]
UserKashish - Posts: 4
Hi I also have an Apex account Rithmic which when I connect to Sierra; removes my Denali connection and leave me with no data. I have a live account with AMP[teton routing] and denali data feed working fine on my account before. CME data is enabled and working In data trade service settings: Rithmic username and password are correct [under 31 letters] Market + historical data username and password: I have left empty as in documentation Allow support to Sierra chart data feeds= Yes And still it doesn't connect to Denali feed. If I open a chartbook "[M]" is missing instead it's something like [CBV-D] Message Log : Rithmic Direct DTC server connection complete There is some issue with connecting with Denali which I can't figure out Have tried updating symbol from server edit: translate symbols and everything; Keeps on saying downloading continuous contracts; which never download still doesn't work If I go back to my AMP account in trade service settings the data feed will start working fine. So why not with Rithmic account?? Please help Thanks


Attachment Deleted. DataTrade settings.png / V - Attached On 2024-04-09 07:06:21 UTC - Size: 127.14 KB - 28 views Sierra Data support.png / V - Attached On 2024-04-09 07:06:42 UTC - Size: 212.66 KB - 29 views