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Post From: chartbook file is not compatible, contact sierra charts

[2024-04-05 08:35:47] Link To Thread - Link To Post [Go To First Post]
Ashish Kharb - Posts: 1
2024-04-05 07:59:18.519 \| Trade activity files set size: 23 2024-04-05 07:59:18.740 \| Reading Internal Order ID file. 2024-04-05 07:59:18.781 \| Wrong reading state. Expected: Value, actual:Size \| Number times message added: 5 2024-04-05 07:59:18.792 \| Reading Trade Orders file. 2024-04-05 07:59:18.796 \| Reading Trade Positions file. 2024-04-05 07:59:18.808 \| Reading Trade Account Data files. 2024-04-05 07:59:18.811 \| Wrong reading state. Expected: Value, actual:Size \| Number times message added: 6 2024-04-05 07:59:18.825 \| Software version: 2625 64-bit 2024-04-05 07:59:18.825 \| Primary Thread ID: 9976 2024-04-05 07:59:18.826 \| Usage end date: 2024-04-12 2024-04-05 07:59:18.826 \| Enabled for: Advanced Features 2. 2024-04-05 07:59:18.826 \| Enabled for: Sierra Chart Historical Data Service. 2024-04-05 07:59:18.826 \| Enabled for: Denali Real-Time Exchange Data Feed. 2024-04-05 07:59:18.826 \| Enabled for: Delayed Denali Exchange Data Feed. 2024-04-05 07:59:18.826 \| Allow Support for Sierra Chart Data Feeds is enabled. 2024-04-05 07:59:18.826 \| Current selected Data/Trading service: Trading Evaluator - Delayed 2024-04-05 07:59:18.826 \| Custom symbol settings values: enabled 2024-04-05 07:59:18.826 \| Chart Update Interval: 1000 2024-04-05 07:59:18.826 \| Intraday Data Storage Time Unit: 60 2024-04-05 07:59:18.826 \| Time Zone: +00:00:00 (UTC+00) 2024-04-05 07:59:18.826 \| 2024-04-05 07:59:18 Local computer time in UTC 2024-04-05 07:59:18.826 \| 2024-04-05 07:59:18 Local computer time in SC Time Zone 2024-04-05 07:59:18.827 \| 2024-04-05 07:59:17 Server time in UTC 2024-04-05 07:59:18.827 \| Local computer UTC time and Server UTC time difference: 0 seconds. 2024-04-05 07:59:18.827 \| Program path: E:\Sierra Chart Final\ 2024-04-05 07:59:18.827 \| Data Files path: E:\Sierra Chart Final\Data\ 2024-04-05 07:59:18.827 \| OS Version Number: 10.0 2024-04-05 07:59:18.827 \| Locale Setting: C 2024-04-05 07:59:18.827 \| DLLs: UserContributedStudies_64.dll 2024-04-05 07:59:18.827 \| Allowed protected custom studies: 2024-04-05 07:59:18.827 \| Crash reporter started: true 2024-04-05 07:59:18.827 \| 2024-04-05 07:59:18.829 \| Checking for new symbol settings. Requested symbol settings MD5 for service code tradesimulation.dtctrading. Request ID: 1. 2024-04-05 07:59:18.875 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. 2024-04-05 07:59:19.145 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. 2024-04-05 07:59:19.145 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. 2024-04-05 07:59:19.761 \| Received 5 login tokens. 2024-04-05 07:59:21.343 \| Requested user files to download. 2024-04-05 07:59:21.445 \| Symbol settings MD5 received. Request ID: 1. 2024-04-05 07:59:21.446 \| Symbol settings are up-to-date for tradesimulation.dtctrading. 2024-04-05 07:59:23.342 \| 2024-04-05 07:59:23.351 \| Trading Evaluator - Delayed \| Connecting to the server tradesimulation1.sierracharts.com. Port 11095 2024-04-05 07:59:23.359 \| DTC Client socket (1) \| Creating socket. Using TLS 1.2. 2024-04-05 07:59:23.359 \| DTC Client socket (1) \| New receive buffer size: 0 2024-04-05 07:59:23.359 \| DTC Client socket (1) \| Connecting to IP: 38.103.112.197. 2024-04-05 07:59:23.637 \| The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: E:\Sierra Chart Final\Data\MESChartbook.cht * 2024-04-05 07:59:23.643 \| Trading Evaluator - Delayed \| Network connection to server complete. 2024-04-05 07:59:23.644 \| Trading Evaluator - Delayed \| Starting socket receive thread. 2024-04-05 07:59:23.645 \| Trading Evaluator - Delayed \| Sending encoding request to server: Binary VLS. Compression: none 2024-04-05 07:59:24.501 \| Trading Evaluator - Delayed \| Setting DTC encoding to Binary VLS 2024-04-05 07:59:24.501 \| Trading Evaluator - Delayed \| Sending logon request message. 2024-04-05 07:59:25.065 \| Trading Evaluator - Delayed \| Received logon response. 2024-04-05 07:59:25.065 \| Trading Evaluator - Delayed \| Server Name: SC DTC Server. Build=49836. 2024-04-05 07:59:25.065 \| Trading Evaluator - Delayed \| Server protocol version: 8. Client protocol version: 8 2024-04-05 07:59:25.065 \| Trading Evaluator - Delayed \| Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading\|SymbolSettings=tradingevaluatorserver.dtctrading. 2024-04-05 07:59:25.065 \| Trading Evaluator - Delayed \| Trading is supported. 2024-04-05 07:59:25.065 \| Trading Evaluator - Delayed \| Order cancel and replace is supported. 2024-04-05 07:59:25.065 \| Trading Evaluator - Delayed \| OCO Orders supported. 2024-04-05 07:59:25.066 \| Trading Evaluator - Delayed \| Bracket Orders supported. 2024-04-05 07:59:25.066 \| Trading Evaluator - Delayed \| MarketDepthIsSupported: 1 2024-04-05 07:59:25.066 \| Trading Evaluator - Delayed \| Connected to server complete. 2024-04-05 07:59:25.070 \| No download requests in the queue to start downloads for. \| Number times message added: 3 2024-04-05 07:59:25.074 \| Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2024-04-05 07:59:25.078 \| Trading Evaluator - Delayed \| Performing query for most recent Order Activity Date-Time. 2024-04-05 07:59:25.099 \| Trading Evaluator - Delayed \| Requesting historical order activity from server. Start date-time UTC: 2024-04-02 20:15:54.940070 2024-04-05 07:59:26.557 \| Files to Open on Startup \| Opening file: ExampleChartbook.cht 2024-04-05 07:59:27.391 \| Trading Evaluator - Delayed \| Received final trade activity snapshot. Count=223. TradeAccount=waah 2024-04-05 07:59:27.394 \| Wrong reading state. Expected: Value, actual:Size \| Number times message added: 6 2024-04-05 07:59:42.426 \| The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: E:\Sierra Chart Final\Data\MESChartbook.cht * 2024-04-05 08:14:18.363 \| Saved Chartbook: ExampleChartbook.cht. Time: 0.0039 seconds. 2024-04-05 08:15:20.543 \| The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: E:\Sierra Chart Final\Data\MESChartbook.cht * Above is my last attempt to load the chartbook, which failed with the error as stated above. This has happened twice before, and it is very frustrating as i'm a new user on trial and it is painstaking process to setup my chartbook, save it, use it for some days and one day suddenly it says "not compatible" I literally used and saved it last night! Please help.


MESChartbook.cht - Attached On 2024-04-05 08:20:27 UTC - Size: 19.74 KB - 36 views