Support Board

Date/Time: Fri, 10 May 2024 17:52:25 +0000

Post From: Repeating shut down of Sierra Chart

[2024-03-24 01:20:16] Link To Thread - Link To Post [Go To First Post]
elion - Posts: 1
Hello, Can you please help me, First, I love this software! but I am having an issue of continuous shutdowns without error codes onscreen, the entire application Sierra Charts closes without warning, (not the computer-just Sierra Chart) numerous times per day. This just started within the last two weeks. I can only find the error in the message log as: 2024-03-23 19:55:58.955 \| DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. It is fair to say that I don't know what I am looking for though. I did send the entire message log from the last incident for analysis through the message log. I have tried the following without success by consulting the support board: 1. downloading the updates for Sierra Chart including the Prerelease version. 2. Starting in Safe Mode 3. Updating Windows 11, including incompatible drivers. I have 128GB RAM and about 70GB of available memory on the optical hard drive. I am not super computer technical and am having trouble finding the appropriate resources to resolve this. Can you please help me? Thank you! Lorn A Date Time Of Last Edit: 2024-03-24 01:48:17