Login Page - Create Account

Support Board


Date/Time: Thu, 02 May 2024 22:13:10 +0000



Post From: Failing to get delayed data to work, unknown symbol ... Market depth request not allowed.

[2024-03-05 00:56:48]
mkemn - Posts: 1
This is the error from the log Symbol Error - ZBH24 is unknown, unavailable, or improperly formatted. Market depth request not allowed | 2024-03-04 19:42:40.438

I'm trying to get delayed data on ES for simulated trading. I have the data service set to Trading Evaluator - Delayed. I'm currently trying ESH24 symbol but no other symbols I have tried work either. The data connection is in the green and it populates with historic data but nothing flows after that. I recently upgraded to a higher package, base advanced package 5.

Things I have tried to use:
Edit -> Translate Symbol to current service.
Restarting.