Support Board

Date/Time: Thu, 02 May 2024 18:38:14 +0000

Post From: Why is my data delayed?

[2024-03-04 23:58:38] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31328
The only exchange you have activated is the "CME Non-Professional Top-of-Book". Therefore any instrument that is not traded on the CME exchange will be delayed data. CL, for instance, is traded on NYMEX. If you want to add the data for NYMEX (or change your exchange options in general) then you can do so from the following page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Just keep in mind the exchanges renew on a calendar month basis, they are not pro-rated, and they do not give refunds. Therefore, any exchange you activate now, you will pay the full price for the remainder of the month of March and then pay again on April 1st for April. And any exchange that you deactivate now, is only set to not renew for the next month, you will still get the data for that exchange through the remainder of this month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing