Support Board

Date/Time: Sat, 11 May 2024 18:43:30 +0000

Post From: Apex Evaluation Market Data Connection

[2024-02-23 21:20:44] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31541
You do not need to get the data from Rithmic. This should be working fine. The first thing to check is whether you updated your symbols to be what Rithmic needs? Keep in mind all services use different symbols for futures, so when you change services you need to update your chart's symbols. When you select OK on the "Data/Trade Service Settings" window, you are prompted to update the symbols. You should answer "Yes". If you forget, or open a different chartbook later, you can force the symbols to update by selecting "Edit >> Translate Symbols to Current Service". Second, check to ensure that the option for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" is set to "Yes". If, for some reason, it is not, then change it to "Yes", select OK to close that window and select "File >> Reconnect". If the above does not solve the issue, then refer to the items at the following link: Intraday Chart or Chart Bars Not Updating \| Blank Intraday Chart \| "Currently no data to display" message for Intraday Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing