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Date/Time: Thu, 02 May 2024 16:34:49 +0000

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Post From: Charts no longer updating

[2024-02-14 14:24:04] Link To Thread - Link To Post [Go To First Post]
User67632 - Posts: 4
Hi my charts were updating with live data yesterday. Today they have stopped. Please can you help? I tried Help>Account Control Panel and it says I have 21 days so no need to renew yet? Thanks in advance. Reading Internal Order ID file. \| 2024-02-14 14:18:51.747 Reading Trade Orders file. \| 2024-02-14 14:18:51.930 Reading Trade Positions file. \| 2024-02-14 14:18:51.931 Reading Trade Account Data files. \| 2024-02-14 14:18:51.931 Software version: 2568 64-bit \| 2024-02-14 14:18:51.950 Primary Thread ID: 8596 \| 2024-02-14 14:18:51.950 Usage end date: 2024-03-06 \| 2024-02-14 14:18:51.950 Enabled for: Sierra Chart Historical Data Service. \| 2024-02-14 14:18:51.950 Enabled for: Delayed Denali Exchange Data Feed. \| 2024-02-14 14:18:51.950 Allow Support for Sierra Chart Data Feeds is enabled. \| 2024-02-14 14:18:51.950 Current selected Data/Trading service: Interactive Brokers \| 2024-02-14 14:18:51.950 Custom symbol settings values: enabled \| 2024-02-14 14:18:51.950 Chart Update Interval: 500 \| 2024-02-14 14:18:51.950 Intraday Data Storage Time Unit: 1 \| 2024-02-14 14:18:51.950 Time Zone: +00:00:00 (UTC+00) \| 2024-02-14 14:18:51.950 2024-02-14 14:18:51 Local computer time in UTC \| 2024-02-14 14:18:51.950 2024-02-14 14:18:51 Local computer time in SC Time Zone \| 2024-02-14 14:18:51.950 2024-02-14 14:18:50 Server time in UTC \| 2024-02-14 14:18:51.950 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2024-02-14 14:18:51.950 Program path: C:\SierraChart\ \| 2024-02-14 14:18:51.950 Data Files path: C:\SierraChart\Data\ \| 2024-02-14 14:18:51.950 OS Version Number: 10.0 \| 2024-02-14 14:18:51.951 Locale Setting: C \| 2024-02-14 14:18:51.951 DLLs: UserContributedStudies_64.dll \| 2024-02-14 14:18:51.951 Allowed protected custom studies: \| 2024-02-14 14:18:51.951 Crash reporter started: true \| 2024-02-14 14:18:51.951 Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. \| 2024-02-14 14:18:51.992 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2024-02-14 14:18:52.192 Using Bid/Ask average for last trade price for EUR.USD-CASH-IDEALPRO \| 2024-02-14 14:18:52.211 Using symbol data fast lookup vector \| 2024-02-14 14:18:52.211 Using Bid/Ask average for last trade price for GBP.USD-CASH-IDEALPRO \| 2024-02-14 14:18:52.211 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2024-02-14 14:18:52.366 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2024-02-14 14:18:52.366 Received 5 login tokens. \| 2024-02-14 14:18:52.554 Symbol settings MD5 received. Request ID: 1. \| 2024-02-14 14:18:54.337 Symbol settings are up-to-date for interactive_brokers.trading. \| 2024-02-14 14:18:54.337 Requested user files to download. \| 2024-02-14 14:18:54.506 Connect to Data Feed \| Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. \| 2024-02-14 14:18:56.509 * Files to Open on Startup \| Opening file: Justyn.cht \| 2024-02-14 14:18:59.745 TICK-NYSE-IND-NYSE 1 Min #1 \| Reloading chart. \| 2024-02-14 14:18:59.775 INDU-IND-CME 1 Min #2 \| Reloading chart. \| 2024-02-14 14:19:00.141 YM-202403-CBOT 1 Min #3 \| Reloading chart. \| 2024-02-14 14:19:00.162 NQ-202403-CME 1 Min #4 \| Reloading chart. \| 2024-02-14 14:19:01.389