Support Board

Date/Time: Sat, 04 May 2024 05:15:24 +0000

Post From: Data Resetting every time I place an order

[2023-11-16 14:50:42] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 14207
First, it is Rithmic completely disconnecting you. It is not the Denali Data Feed. And you are looking at the wrong log. You need to look at Window >> Message Log. You can also see the disconnection from the status bar in the main window. The problem is obvious. You are using a CQG trade symbol. Change this to a Rithmic symbol: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) However, it is wrong that Rithmic is disconnecting Sierra Chart due to an invalid symbol. Rather than just simply gracefully rejecting the order. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing