Support Board

Date/Time: Thu, 02 May 2024 17:10:18 +0000

Post From: Sierra Chart doesn't update the chart graph - seems halted

[2023-08-17 17:17:21] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31320
The Crash Reporter software is always running, that way if there is a crash it can capture the information to help us determine the issue. Also, we do not see the Sierra Chart software in a "hanging" state in that Task Manager. We see that you are using Delayed data. One of things that can happen when using the Delayed data is that when the system has been disconnected and then connected, it will sometimes download data to the current time (not the current delayed time). Then the bars will not update until the delay time has passed (10 minutes and 10 seconds for the CME Group data). Once the delay time has passed, then the bars will start updating with the standard delay. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing