Support Board
Date/Time: Sat, 24 May 2025 04:02:50 +0000
Post From: Data
| [2023-08-17 17:02:02] |
| John - SC Support - Posts: 40015 |
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In order to get the information, you need to be subscribed to an exchange that includes "Market Depth". You do not have this at this time. You can activate an option to get the data for a single exchange with the Market Depth data and keep the existing exchange in order to get the data for the other exchanges, but without Market Depth data. For example, if you want Market Depth for the CME Exchange, but still want data for the COMEX, NYMEX, and CBOT exchanges without Market Depth, you would keep your existing exchange and activate the "CME with Market Depth for Non-Professional Trading Accounts". Otherwise, if you want Market Depth data for the entire CME Group, then you would deactivate the exchange you currently have active, and then activate the exchange for "Full CME Group with Market Depth for Non-Professional Accounts". Keep in mind that the exchanges are not pro-rated and are not refundable and they renew on a calendar month basis. So when you activate an exchange, you pay the full amount for the remaining time in the month, regardless of when within the month you activate it. And also, when you "deactivate" an exchange, you are really setting it to not renew the following month, you will still have access to the data through the remaining time within the month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |