Support Board

Date/Time: Wed, 05 Nov 2025 17:14:44 +0000

Post From: rithmic

[2023-06-16 14:32:40] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 21316
Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 9490. Service Order ID: (none). Symbol: MESU23_FUT_CME. Account: 43827 \| 2023-06-16 13:40:06.796 * What is wrong is an issue on the Rithmic side. We have no control over this. It is not something we are able to help with. The Rithmic system is not acknowledging the orders that you have sent which are giving this message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-16 14:33:10