Support Board

Date/Time: Tue, 29 Sep 2026 16:29:47 +0000

Post From: Not receiving live data, on any of my chart ??

[2023-03-16 14:44:23] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 48056
Your symbols are not setup properly for CQG. Open your Chartbooks and then select Edit >> Translate Symbols to Current Service. This should resolve the issue. Keep in mind that if you change the Current Selected Service in the Data/Trade Service Settings, then you will need to update the symbols. When you select OK to get off the Data/Trade Service Settings window, you will get prompted to update the symbols - you should typically answer Yes. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing