Support Board

Date/Time: Mon, 29 Apr 2024 02:54:29 +0000

Post From: Sunday SC Forex (FXCM) Data Error

[2014-05-13 02:52:37] Link To Thread - Link To Post [Go To First Post]
GCAdmin - Posts: 35
The traders of ours located in Utah that are having issues with the SC Forex Data feed not posting a candle on Sunday at 21:01:00 UTC time, tried the Download Weekend Data this weekend and still did not get a candle stick until several hours later on Sunday evening. One of the traders that is having this issue stated the following in an email to us: "Loading weekend data does not work and does not work as a bandaid to this problem. I have downloaded all of the builds from the past month and have found that this issue didn't exist last on version 1119 Pre-Release. Version 1120 Pre-Release was when the bug was introduced. We (there are several traders having this issue) trade every Sunday as a group at 21:00 UTC and we are flying blind because of this problem." The user who emailed me the above email also sent a few screenshots showing his findings in the different versions. Before Sunday, April 27th there were no issues with getting the candlestick and data right at 21:01:00 UTC on Sunday afternoon in Utah. The overall Time zone on DTS settings is set to UTC time zone. Could there have been a change in the updates that have caused this change? Is there a way to fix it and make it so the candlestick appears on time? Or is there something else that we can try?


Private File Private File