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Post From: OEC order rejected

[2014-05-09 06:13:30] Link To Thread - Link To Post [Go To First Post]
test99 - Posts: 26
I only have Forex spot account and that account is entered under Data/Trade Service Settings. Some history for you... I have used Sierra plus OEC for many many months and stopped in about January of 2014. Since that time there are many changes happened including new revisions of Sierra and FIX/FAST platform and Gain acquisition of OEC. What I understood is that OEC changed format of their symbols including with backoffice platforms updates, then Sierra followed and changed its code resulting in multiple revision of Sierra software. Somewhere there is a code error which recognizes my account as a futures trading account. That is why the following errors are generated such as these: Trade Order Error - OEC order update (Rejected). Text: MaturityMonthYear not specified.. Internal Order ID: 1584. Service Order ID: (none). Symbol: AUDUSD \| 2014-05-08 23:02:07 Trade Order Error - OEC order update (Rejected). Text: MaturityMonthYear not specified.. Internal Order ID: 1585. Service Order ID: (none). Symbol: AUDUSD \| 2014-05-08 23:10:03 I contacted OEC and they replied the following: "Based on what we have researched, we don't see these rejection orders on our OEC side. These rejection messages are only showing in the Sierra Chart platform. We believe that the issue is that trades are getting sent to the wrong account type. The best way to resolve this is to contact Sierra Charts to make sure everything is setup properly." Hope this helps and the issue will be resolved promptly. Thank you so much.