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Date/Time: Thu, 30 Nov 2023 10:29:43 +0000

Post From: Important Notice: Denali Data Feed Infrastructure Updates

[2022-12-09 14:49:07]
Sierra_Chart Engineering - Posts: 11661
We want to keep you up-to-date with what we did. We were in the data center today. We patched the new 10 Gb connections to our routers and they did assign the new IP blocks that we required for them. However, there was no light signal on either of them.

We started a trouble ticket, and they said that these connections have not yet been turned on. At this point we do not know when they will be turned on but we hope it will be tomorrow. Or this week. Hopefully it is not going to be delayed until next week.

Regarding this we were advised, by the NOC to swap the send and receive sides of the fiber cables connecting to the patch panel. We did that Thursday evening on December 8 and we have a light signal! It was too late for us to switch over to those Internet connections. However, we will do that at 4:30 PM US Eastern time this afternoon. This will not cause any interruption at the time. Well actually it can cause an interruption but users will just simply be reconnected to the next available server. It will not cause any interruption with order routing since that runs on different servers.

When we first noticed the problem, we started a trouble ticket with Equinix and a technician came out to the cabinet in about 10 minutes or so, and met with us, and said that the Internet connections had not yet been turned on at the NOC. We were charged $130 (half hour labor rate of 260 USD per hour) for being told one sentence. What he told us was not true! They had been on, but we needed to reverse the transmit/receive sides.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2022-12-09 16:30:54