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Date/Time: Tue, 27 Feb 2024 01:29:30 +0000



Post From: Important Notice: Denali Data Feed Infrastructure Updates

[2022-12-07 15:36:48]
Sierra_Chart Engineering - Posts: 12977
We had another incident this morning that affected some but not all users, where the Denali data froze.

This indirectly related to the Internet connectivity issues we have described, in post 3 above.

These Internet connectivity issues will be solved this evening when we finally get properly configured 10 Gb connections to replace the other connections and then we can fully utilize the 10 Gb connections.

The problem from this morning, was that there were too many users on 2 out of the approximately 10 different server processes. The reason this relates to Internet connectivity is that due to configuration changes we made last night with Internet connectivity, there was uneven distribution of users.

We also described in this thread performance improvements, with our real-time server program. We are changing the architecture of that to utilize more threads (the program is already multithreaded but one area there is a limitation), for the distribution of data to users. That we expect will be done at the end of December. If these architecture improvements were in place this morning, the problem would have been avoided.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2022-12-07 15:39:04