Support Board
Date/Time: Tue, 16 Sep 2025 22:24:00 +0000
Post From: DOM freezing at market open again
| [2022-11-29 18:11:42] |
| Sierra_Chart Engineering - Posts: 20900 |
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Regarding post #5, this is an Internet connectivity issue on your side. And also we do not even know what server is even involved from that log since it is incomplete. It does not help to provide us an incomplete log. However, this indicates a connectivity issue on your side: DTC Client socket (4) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-11-29 12:01:54.579 * ---- Regarding the other posts, once again there was no indication of any problem on our side and we were specifically monitoring all of the connections at the time and everything was normal and fine. Peak bandwidth usage at the open was nowhere near capacity. Not even 1/3. We did not observe the data feed stopping. It may have stopped in your case, but due to connectivity issues elsewhere. We would like to know though what server you were connected to if you have the Message Log still available at the time this occurred. Instructions to provide this: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |