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Date/Time: Sat, 14 Jun 2025 19:10:53 +0000



Post From: ERROR MESSAGE - CQG

[2022-10-31 13:21:28]
Samuel David - Posts: 22
Dear Support,

My ac is up to date in terms of payment but getting following msg:

"Connection error message from service "CGQ WebAPI| Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - Contact your FCM"

What could be the issue?

Appreciate assist

Best, Samuel