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Post From: waiting to download historical data.

[2022-10-28 15:18:21] Link To Thread - Link To Post [Go To First Post]
User631345 - Posts: 27
Hi John, 1) Yesterday Oct 27Th on US Cash Close ie 4 PM EST, my charts / DOM completely stalled with No Data. It then connected after 60 seconds or so. the same happened after a few minutes and then again at 4:30 PM (Yesterday Amazon Reported at 4 PM EST and AAPL reported at 4:30 PM). I had another DOM from Jigsaw which was running smothly all through the session and beyond. I also have a video showing exactly the issue and comparing the charts / DOM of Sierra vs what i could see in Jigsaw. Please let me know if you need this and I could send out that video as well 2) Todays Current issue I am again having a similar issue that i was having last week ie Data disconnecting and reconnecting Message Log is as follows: Software version: 2448 64-bit \| 2022-10-28 10:57:06.772 Primary Thread ID: 15008 \| 2022-10-28 10:57:06.772 Usage end date: 2022-11-20 \| 2022-10-28 10:57:06.772 Enabled for: Advanced Features 2. \| 2022-10-28 10:57:06.772 Enabled for: Sierra Chart Historical Data Service. \| 2022-10-28 10:57:06.772 Enabled for: Denali Real-Time Exchange Data Feed. \| 2022-10-28 10:57:06.772 Enabled for: Delayed Denali Exchange Data Feed. \| 2022-10-28 10:57:06.772 Enabled for exchange2: CME \| 2022-10-28 10:57:06.772 Enabled for exchange2: CBOT (Trading Account Required) \| 2022-10-28 10:57:06.772 Enabled for exchange2: COMEX (Trading Account Required) \| 2022-10-28 10:57:06.772 Enabled for exchange2: NYMEX (Trading Account Required) \| 2022-10-28 10:57:06.772 Enabled for exchange2: fairx_exchange.data \| 2022-10-28 10:57:06.772 Allow Support for Sierra Chart Data Feeds is enabled. \| 2022-10-28 10:57:06.772 Current selected Data/Trading service: CQG WebAPI \| 2022-10-28 10:57:06.772 Custom symbol settings values: enabled \| 2022-10-28 10:57:06.772 Chart Update Interval: 40 \| 2022-10-28 10:57:06.772 Intraday Data Storage Time Unit: 0 \| 2022-10-28 10:57:06.772 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2022-10-28 10:57:06.772 2022-10-28 14:57:06 Local computer time in UTC \| 2022-10-28 10:57:06.772 2022-10-28 10:57:06 Local computer time in SC Time Zone \| 2022-10-28 10:57:06.772 2022-10-28 11:24:16 Server time in UTC \| 2022-10-28 10:57:06.772 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2022-10-28 10:57:06.772 Program path: C:\SierraChart\ \| 2022-10-28 10:57:06.772 Data Files path: C:\SierraChart\Data\ \| 2022-10-28 10:57:06.772 OS Version Number: 10.0 \| 2022-10-28 10:57:06.772 Locale Setting: C \| 2022-10-28 10:57:06.772 DLLs: Convergent_64.dll, Export_64.dll, Smaug_SC_Library_2151_64.dll, Smaug_SC_Library_64.dll, Statistics.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2022-10-28 10:57:06.774 Allowed protected custom studies: Smaug_SC_Library \| 2022-10-28 10:57:06.774 Crash reporter started: true \| 2022-10-28 10:57:06.774 DTC Client socket (9) \| Socket gracefully closed by remote side. \| 2022-10-28 10:57:31.203 DTC Client socket (8) \| Socket gracefully closed by remote side. \| 2022-10-28 10:57:31.206 CQG WebSocket socket (7) \| Socket gracefully closed by remote side. \| 2022-10-28 10:57:31.206 DTC Client socket (9) \| CloseSocket call. \| 2022-10-28 10:57:31.223 DTC Client socket (9) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2022-10-28 10:57:31.223 DTC Client socket (9) \| Closed. \| 2022-10-28 10:57:31.223 DTC Client socket (8) \| CloseSocket call. \| 2022-10-28 10:57:31.224 DTC Client socket (8) \| Max send buffers used during socket life: 3 \| 2022-10-28 10:57:31.224 DTC Client socket (8) \| Max send buffer size during socket life: 4166 \| 2022-10-28 10:57:31.224 DTC Client socket (8) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2022-10-28 10:57:31.224 DTC Client socket (8) \| Closed. \| 2022-10-28 10:57:31.224 CQG WebSocket socket (7) \| CloseSocket call. \| 2022-10-28 10:57:31.224 CQG WebSocket socket (7) \| Max send buffers used during socket life: 3 \| 2022-10-28 10:57:31.224 CQG WebSocket socket (7) \| Max send buffer size during socket life: 333 \| 2022-10-28 10:57:31.224 CQG WebSocket \| Network socket for WebSocket has been closed by remote side or error. \| 2022-10-28 10:57:31.224 CQG WebAPI \| WebSocket closed. \| 2022-10-28 10:57:31.224 Connection to the external service has been lost. \| 2022-10-28 10:57:31.224 CQG WebSocket socket (7) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2022-10-28 10:57:31.224 CQG WebSocket socket (7) \| Closed. \| 2022-10-28 10:57:31.224 SC Data - All Services \| Waiting for socket receive thread to end \| 2022-10-28 10:57:31.279 DTC Client socket (0) \| CloseSocket call. \| 2022-10-28 10:57:31.279 SC Data - All Services \| Disconnected from the server. \| 2022-10-28 10:57:31.279 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2022-10-28 10:57:31.279 SC DTC Data with Market Depth \| Waiting for socket receive thread to end \| 2022-10-28 10:57:31.279 DTC Client socket (0) \| CloseSocket call. \| 2022-10-28 10:57:31.279 SC DTC Data with Market Depth \| Disconnected from the server. \| 2022-10-28 10:57:31.279 SC DTC Data with Market Depth \| Data feed disconnected. Will reconnect in 2 seconds. \| 2022-10-28 10:57:31.279 CQG WebSocket socket (0) \| CloseSocket call. \| 2022-10-28 10:57:31.915 CQG WebAPI \| Disconnected. \| 2022-10-28 10:57:31.918 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2022-10-28 10:57:31.918 SC DTC Data with Market Depth \| Connecting to the server ds13-3.sierracharts.com. Port 443 \| 2022-10-28 10:57:33.302 SC Data - All Services \| Connecting to the server ds28.sierracharts.com. Port 443 \| 2022-10-28 10:57:33.302 (Log removed) Date Time Of Last Edit: 2022-10-28 22:36:16