Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Mon, 29 Apr 2024 02:52:13 +0000
Post From: waiting to download historical data.
| [2022-10-21 20:54:13] |
| John - SC Support - Posts: 31159 |
|
You are not having general connectivity errors, but you are having trouble connecting to CQG in particular. We see the following type of information in your log constantly repeating: CQG WebAPI | Connecting to server api.cqg.com | 2022-10-21 14:49:58.330
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-10-21 14:49:58.330 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-10-21 14:50:01.421 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-10-21 14:50:01.421 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2022-10-21 14:50:01.421 CQG WebSocket | Opening WebSocket. | 2022-10-21 14:50:01.439 CQG WebSocket | Sending WebSocket handshake. | 2022-10-21 14:50:01.439 CQG WebSocket socket (2) | Socket gracefully closed by remote side. | 2022-10-21 14:50:01.495 CQG WebSocket socket (2) | CloseSocket call. | 2022-10-21 14:50:01.511 CQG WebSocket | Network socket for WebSocket has been closed by remote side or error. | 2022-10-21 14:50:01.511 CQG WebAPI | WebSocket closed. | 2022-10-21 14:50:01.511 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-10-21 14:50:01.511 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-10-21 14:50:01.511 CQG WebSocket socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-10-21 14:50:01.511 CQG WebSocket socket (2) | Closed. | 2022-10-21 14:50:01.511 CQG WebSocket socket (0) | CloseSocket call. | 2022-10-21 14:50:01.513 CQG WebAPI | Disconnected. | 2022-10-21 14:50:01.513 We do not know why you would be having this particular issue. And we have not had lots of people posting telling us there is an issue with CQG in general. Given the time (10 minutes until the close of the CME Group for the weekend), we recommend waiting until Monday and see if you continue to have the same issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |