Support Board
Date/Time: Sun, 15 Jun 2025 08:09:20 +0000
Post From: Can't connect SC
| [2022-10-20 16:53:32] |
| User687917 - Posts: 77 |
|
Hi, Yesterday I paid the subscription renewal for pack 3, and today I can no longer connect to SierraChart. (I have AMP Futures with CQG data and order routing). What should I do? I have seen that it is necessary to upgrade to pack 10 for it to work. Would it be possible for me to make the change at the same cost of pack 3 for this time, keeping the subscription time? I also wanted to know about the Denalli data, I see that the 10 pack "includes" Denalli, but I don't know what kind of data and which markets. Is the Denalli data included in the 10-pack payment or do I have to pay for the data separately? I would only be interested in "Top of Book" data from CME/GLOBEX, which would be the same as the Denalli data. "Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts". If I were compensated, I would look at changing the CQG data to Denalli. Thanks |