Support Board
Date/Time: Sun, 15 Jun 2025 08:03:11 +0000
Post From: last few days data missing
| [2022-10-20 15:48:36] |
| Sierra_Chart Engineering - Posts: 19916 |
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The problem is not within our direct control: Never had such poor technical support from a company I have stressed how urgent this is
We will certainly help, but we cannot solve this problem directly at all.You are having a problem with Rithmic. Not Sierra chart. There is no poor support here at all. Your complaint is with Rithmic. Not Sierra chart. And then when you want to access our Denali data feed for data, there are CME rules to comply with. Once again their rules not our rules. So you cannot claim any type of poor technical support from us at all. Your complaint is with Rithmic and also with the CME. Not Sierra Chart. If we were able to provide you a data feed completely independent without any involvement of Rithmic, or CME, then you would not even have a problem to begin with. What specific broker? And what details are you referring to?: - I have opened up a broker and sent you details to activate my denali since this morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-20 15:48:51
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