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Post From: Unable to connect to Data / Trade Service

[2014-04-29 09:42:28] Link To Thread - Link To Post [Go To First Post]
Meritus - Posts: 164
I have now changed all the symbols and even opened a new DOM but I cannot see any prices in the DOM, no market depth and the charts are not updating. I have attached below the new Message Log. I've also tried re-booting. If I understand correctly the CQG Trading Service requires the SierraChart Real time Intraday data feed to be running. Software version: 1128 \| 2014-04-29 10:35:26 Usage end date: 2014-06-06 \| 2014-04-29 10:35:26 Enabled for: Advanced Features. \| 2014-04-29 10:35:26 Enabled for: Advanced Features 2. \| 2014-04-29 10:35:26 Enabled for: Sierra Chart Historical Data Service. \| 2014-04-29 10:35:26 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2014-04-29 10:35:26 Enabled for: CME, CBOT, NYMEX, COMEX exchanges. \| 2014-04-29 10:35:26 Received 1 data feed usernames. \| 2014-04-29 10:35:26 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-04-29 10:35:26 Active service: CQG Trading \| 2014-04-29 10:35:26 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) \| 2014-04-29 10:35:26 2014-04-29 10:35:26 Local computer clock time \| 2014-04-29 10:35:26 2014-04-29 09:35:26 GMT time \| 2014-04-29 10:35:26 2014-04-29 10:35:26 Time zone adjusted time \| 2014-04-29 10:35:26 Time difference to server time: 0 seconds. \| 2014-04-29 10:35:26 Program path: C:\SierraChart\ \| 2014-04-29 10:35:26 Data Files path: C:\Users\capitaleast\Documents\New folder\ \| 2014-04-29 10:35:26 OS Version Number: 6.2 \| 2014-04-29 10:35:26 Checking for new symbol settings for cqg \| 2014-04-29 10:35:26 Symbol settings are up-to-date for cqg \| 2014-04-29 10:35:26 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2014-04-29 10:35:31 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2014-04-29 10:35:31 The network socket is connected. \| 2014-04-29 10:35:31 CQG Trading FIX: Sending the Logon message. \| 2014-04-29 10:35:31 CQG Trading: Connected to trading server. \| 2014-04-29 10:35:31 CQG Trading: Connecting to market data server. \| 2014-04-29 10:35:31 Connecting to websocket server. \| 2014-04-29 10:35:31 Resolved address api.cqg.com to IP 208.48.16.34 \| 2014-04-29 10:35:31 The network socket is connected. \| 2014-04-29 10:35:32 Starting SSL connection on the socket. \| 2014-04-29 10:35:32 SSL socket is connected. \| 2014-04-29 10:35:32 Opening websocket. \| 2014-04-29 10:35:32 Sending websocket handshake. \| 2014-04-29 10:35:32 Received websocket handshake acknowledgment. \| 2014-04-29 10:35:32 TRANSPORT OPEN \| 2014-04-29 10:35:32 CQG Trading: Websocket connected. \| 2014-04-29 10:35:32 CQG Trading: Sending market data logon message. \| 2014-04-29 10:35:32 CQG Trading: Logon unsuccessful. Info: UserName does not exist \| 2014-04-29 10:35:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-29 10:35:32 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-29 10:35:32 CQG Trading FIX: Sending a Logout message. \| 2014-04-29 10:35:32 SSL shutdown indicates not able to send 'close notify'. \| 2014-04-29 10:35:32 The SSL socket was shut down. \| 2014-04-29 10:35:32 The SSL socket object has been freed. SSL state is now disconnected. \| 2014-04-29 10:35:32 Socket has been shutdown and closed. \| 2014-04-29 10:35:32 CQG Trading: Websocket closed. \| 2014-04-29 10:35:32 CQG Trading: Disconnected. \| 2014-04-29 10:35:32 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-29 10:35:32 CQG Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty \| 2014-04-29 10:35:32 Socket has been shutdown and closed. \| 2014-04-29 10:35:32 CQG Trading FIX: Logged out and disconnected. \| 2014-04-29 10:35:32 CQG Trading FIX: Disconnected. \| 2014-04-29 10:35:32 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2014-04-29 10:35:37 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2014-04-29 10:35:37 The network socket is connected. \| 2014-04-29 10:35:37 CQG Trading FIX: Sending the Logon message. \| 2014-04-29 10:35:38 CQG Trading: Connected to trading server. \| 2014-04-29 10:35:38 CQG Trading: Connecting to market data server. \| 2014-04-29 10:35:38 Connecting to websocket server. \| 2014-04-29 10:35:38 Resolved address api.cqg.com to IP 208.48.16.34 \| 2014-04-29 10:35:38 The network socket is connected. \| 2014-04-29 10:35:38 Starting SSL connection on the socket. \| 2014-04-29 10:35:38 SSL socket is connected. \| 2014-04-29 10:35:38 Opening websocket. \| 2014-04-29 10:35:38 Sending websocket handshake. \| 2014-04-29 10:35:38 Received websocket handshake acknowledgment. \| 2014-04-29 10:35:38 TRANSPORT OPEN \| 2014-04-29 10:35:38 CQG Trading: Websocket connected. \| 2014-04-29 10:35:38 CQG Trading: Sending market data logon message. \| 2014-04-29 10:35:38 CQG Trading: Logon unsuccessful. Info: UserName does not exist \| 2014-04-29 10:35:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-29 10:35:39 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-29 10:35:39 CQG Trading FIX: Sending a Logout message. \| 2014-04-29 10:35:39 SSL shutdown indicates not able to send 'close notify'. \| 2014-04-29 10:35:39 The SSL socket was shut down. \| 2014-04-29 10:35:39 The SSL socket object has been freed. SSL state is now disconnected. \| 2014-04-29 10:35:39 Socket has been shutdown and closed. \| 2014-04-29 10:35:39 CQG Trading: Websocket closed. \| 2014-04-29 10:35:39 CQG Trading: Disconnected. \| 2014-04-29 10:35:39 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-29 10:35:39 CQG Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty \| 2014-04-29 10:35:39 Socket has been shutdown and closed. \| 2014-04-29 10:35:39 CQG Trading FIX: Logged out and disconnected. \| 2014-04-29 10:35:39 CQG Trading FIX: Disconnected. \| 2014-04-29 10:35:39 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2014-04-29 10:35:44 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2014-04-29 10:35:44 The network socket is connected. \| 2014-04-29 10:35:44 CQG Trading FIX: Sending the Logon message. \| 2014-04-29 10:35:44 CQG Trading: Connected to trading server. \| 2014-04-29 10:35:44 CQG Trading: Connecting to market data server. \| 2014-04-29 10:35:44 Connecting to websocket server. \| 2014-04-29 10:35:44 Resolved address api.cqg.com to IP 208.48.16.34 \| 2014-04-29 10:35:44 The network socket is connected. \| 2014-04-29 10:35:44 Starting SSL connection on the socket. \| 2014-04-29 10:35:44 SSL socket is connected. \| 2014-04-29 10:35:45 Opening websocket. \| 2014-04-29 10:35:45 Sending websocket handshake. \| 2014-04-29 10:35:45 Received websocket handshake acknowledgment. \| 2014-04-29 10:35:45 TRANSPORT OPEN \| 2014-04-29 10:35:45 CQG Trading: Websocket connected. \| 2014-04-29 10:35:45 CQG Trading: Sending market data logon message. \| 2014-04-29 10:35:45 CQG Trading: Logon unsuccessful. Info: UserName does not exist \| 2014-04-29 10:35:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-29 10:35:45 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-29 10:35:45 CQG Trading FIX: Sending a Logout message. \| 2014-04-29 10:35:45 SSL shutdown indicates not able to send 'close notify'. \| 2014-04-29 10:35:45 The SSL socket was shut down. \| 2014-04-29 10:35:45 The SSL socket object has been freed. SSL state is now disconnected. \| 2014-04-29 10:35:45 Socket has been shutdown and closed. \| 2014-04-29 10:35:45 CQG Trading: Websocket closed. \| 2014-04-29 10:35:45 CQG Trading: Disconnected. \| 2014-04-29 10:35:45 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-29 10:35:45 CQG Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty \| 2014-04-29 10:35:45 Socket has been shutdown and closed. \| 2014-04-29 10:35:45 CQG Trading FIX: Logged out and disconnected. \| 2014-04-29 10:35:45 CQG Trading FIX: Disconnected. \| 2014-04-29 10:35:45 File >> Disconnect selected. \| 2014-04-29 10:35:46 CQG Trading: Disconnected. \| 2014-04-29 10:35:46 Date Time Of Last Edit: 2014-04-29 11:13:58