Home >> Support Board

Support Board

Date/Time: Sun, 19 May 2024 00:29:20 +0000

How to Post a Message for Support

Post From: Unable to connect to Data / Trade Service

[2014-04-29 08:54:05] Link To Thread - Link To Post [Go To First Post]
Meritus - Posts: 164
Software version: 1128 \| 2014-04-29 09:52:06 Usage end date: 2014-06-06 \| 2014-04-29 09:52:06 Enabled for: Advanced Features. \| 2014-04-29 09:52:06 Enabled for: Advanced Features 2. \| 2014-04-29 09:52:06 Enabled for: Sierra Chart Historical Data Service. \| 2014-04-29 09:52:06 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2014-04-29 09:52:06 Enabled for: CME, CBOT, NYMEX, COMEX exchanges. \| 2014-04-29 09:52:06 Received 1 data feed usernames. \| 2014-04-29 09:52:06 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-04-29 09:52:06 Active service: CQG Trading \| 2014-04-29 09:52:06 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) \| 2014-04-29 09:52:06 2014-04-29 09:52:06 Local computer clock time \| 2014-04-29 09:52:06 2014-04-29 08:52:06 GMT time \| 2014-04-29 09:52:06 2014-04-29 09:52:06 Time zone adjusted time \| 2014-04-29 09:52:06 Time difference to server time: 0 seconds. \| 2014-04-29 09:52:06 Program path: C:\SierraChart\ \| 2014-04-29 09:52:06 Data Files path: C:\Users\capitaleast\Documents\New folder\ \| 2014-04-29 09:52:06 OS Version Number: 6.2 \| 2014-04-29 09:52:06 Checking for new symbol settings for cqg \| 2014-04-29 09:52:06 Requesting symbol settings for cqg. Overwrite = on. \| 2014-04-29 09:52:06 Symbol settings received. \| 2014-04-29 09:52:06 Processed received symbol settings \| 2014-04-29 09:52:07 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2014-04-29 09:52:11 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2014-04-29 09:52:11 The network socket is connected. \| 2014-04-29 09:52:11 CQG Trading FIX: Sending the Logon message. \| 2014-04-29 09:52:11 CQG Trading: Connected to trading server. \| 2014-04-29 09:52:11 CQG Trading: Not connecting to market data server because there is no Username set. \| 2014-04-29 09:52:11 CQG Trading: Market data session connected. \| 2014-04-29 09:52:11 Chart #5 has tagged chart #16 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #5 has tagged chart #21 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #5 has tagged chart #6 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #5 has tagged chart #16 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #5 has tagged chart #21 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #5 has tagged chart #6 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #11 has tagged chart #10 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #11 has tagged chart #17 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #11 has tagged chart #20 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #11 has tagged chart #10 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #11 has tagged chart #17 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #11 has tagged chart #20 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 CQG Trading - Starting real-time market data updates for: CL-201406-CME \| 2014-04-29 09:53:14 CQG Trading: Sending symbol resolution request for CL-201406-CME \| 2014-04-29 09:53:14 Websocket SendFrame called when websocket not open \| 2014-04-29 09:53:14 Problem sending protocol buffer message on websocket. \| 2014-04-29 09:53:14 HD Request # 2 - Downloading Intraday chart data for CL-201406-CME to the file CL-201406-CME.scid. Service: cqg \| 2014-04-29 09:53:14 HD Request # 2 - Download start Date-Time: 2014-04-29 07:11:13.0 \| 2014-04-29 09:53:14 HD Request # 2 - Using server: ds4.sierracharts.com port 10149 \| 2014-04-29 09:53:14 CQG Trading - Starting real-time market data updates for: RB-201406-CME \| 2014-04-29 09:53:14 CQG Trading: Sending symbol resolution request for RB-201406-CME \| 2014-04-29 09:53:14 Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2014-04-29 09:53:14 Websocket SendFrame called when websocket not open \| 2014-04-29 09:53:14 Problem sending protocol buffer message on websocket. \| 2014-04-29 09:53:14 Chart #6 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 HD Request # 3 - Downloading Historical Daily chart data for RBM14. Starting date: 2014-04-28. Service: cqg \| 2014-04-29 09:53:14 HD Request # 3 - Using user Barchart Historical data account. \| 2014-04-29 09:53:14 HD Request # 3 - Requesting historical Daily data for RBM14 starting at 2014-04-27 \| 2014-04-29 09:53:14 CQG Trading - Starting real-time market data updates for: HO-201406-CME \| 2014-04-29 09:53:14 CQG Trading: Sending symbol resolution request for HO-201406-CME \| 2014-04-29 09:53:14 Websocket SendFrame called when websocket not open \| 2014-04-29 09:53:14 The network socket is connected. \| 2014-04-29 09:53:14 HD Request # 2 - Sending historical data logon request message. \| 2014-04-29 09:53:14 Problem sending protocol buffer message on websocket. \| 2014-04-29 09:53:14 Chart #10 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 CQG Trading - Starting real-time market data updates for: HO-201407-CME \| 2014-04-29 09:53:14 CQG Trading: Sending symbol resolution request for HO-201407-CME \| 2014-04-29 09:53:14 Websocket SendFrame called when websocket not open \| 2014-04-29 09:53:14 Problem sending protocol buffer message on websocket. \| 2014-04-29 09:53:14 CQG Trading - Starting real-time market data updates for: RB-201407-CME \| 2014-04-29 09:53:14 CQG Trading: Sending symbol resolution request for RB-201407-CME \| 2014-04-29 09:53:14 Websocket SendFrame called when websocket not open \| 2014-04-29 09:53:14 Problem sending protocol buffer message on websocket. \| 2014-04-29 09:53:14 Chart #1 has tagged chart #5 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #1 has tagged chart #5 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #5 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Socket has been shutdown and closed. \| 2014-04-29 09:53:14 The network socket for historical data has been closed. \| 2014-04-29 09:53:14 Chart #5 has tagged chart #16 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #5 has tagged chart #2 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #5 has tagged chart #21 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #5 has tagged chart #6 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 HD Request # 2 - Error downloading historical Intraday data for CL-201406-CME. Historical data logon error: Invalid/missing data for service code: cqg \| 2014-04-29 09:53:14 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL-201406-CME \| 2014-04-29 09:53:14 HD Request # 2 - Intraday download COMPLETE for CL-201406-CME. Completion time: 0s \| 2014-04-29 09:53:14 Real-time Intraday chart data file updates started for CL-201406-CME \| 2014-04-29 09:53:14 HD Request # 4 - Downloading Intraday chart data for RB-201406-CME to the file RB-201406-CME.scid. Service: cqg \| 2014-04-29 09:53:14 HD Request # 4 - Download start Date-Time: 2014-04-29 07:03:21.0 \| 2014-04-29 09:53:14 HD Request # 4 - Using server: ds5.sierracharts.com port 10149 \| 2014-04-29 09:53:14 Chart #6 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2014-04-29 09:53:14 HD Request # 3 - Receiving historical Daily data for RBM14 starting at 2014-04-28 \| 2014-04-29 09:53:14 Writing historical Daily data for RBM14 to the file RBM14.dly \| 2014-04-29 09:53:14 HD Request # 3 - Received 2 records from 2014-04-28 00:00:00 to 2014-04-29 00:00:00 (2.0 days) and wrote 2 records for RBM14 \| 2014-04-29 09:53:14 HD Request # 3 - Daily download COMPLETE for RBM14. Completion time: 0s \| 2014-04-29 09:53:14 The network socket is connected. \| 2014-04-29 09:53:14 HD Request # 4 - Sending historical data logon request message. \| 2014-04-29 09:53:14 Chart #4 has tagged chart #11 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #4 has tagged chart #11 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #4 has tagged chart #11 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 HD Request # 5 - Downloading Historical Daily chart data for HOM14. Starting date: 2014-04-28. Service: cqg \| 2014-04-29 09:53:14 HD Request # 5 - Using user Barchart Historical data account. \| 2014-04-29 09:53:14 HD Request # 5 - Requesting historical Daily data for HOM14 starting at 2014-04-27 \| 2014-04-29 09:53:14 Chart #17 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #20 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #11 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Socket has been shutdown and closed. \| 2014-04-29 09:53:14 The network socket for historical data has been closed. \| 2014-04-29 09:53:14 Chart #11 has tagged chart #10 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #11 has tagged chart #17 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #11 has tagged chart #18 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 Chart #11 has tagged chart #20 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:14 HD Request # 4 - Error downloading historical Intraday data for RB-201406-CME. Historical data logon error: Invalid/missing data for service code: cqg \| 2014-04-29 09:53:14 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for RB-201406-CME \| 2014-04-29 09:53:14 HD Request # 4 - Intraday download COMPLETE for RB-201406-CME. Completion time: 0s \| 2014-04-29 09:53:14 Real-time Intraday chart data file updates started for RB-201406-CME \| 2014-04-29 09:53:14 HD Request # 6 - Downloading Intraday chart data for HO-201406-CME to the file HO-201406-CME.scid. Service: cqg \| 2014-04-29 09:53:14 HD Request # 6 - Download start Date-Time: 2014-04-29 07:08:25.0 \| 2014-04-29 09:53:14 HD Request # 6 - Using server: ds3.sierracharts.com port 10149 \| 2014-04-29 09:53:14 HD Request # 5 - Receiving historical Daily data for HOM14 starting at 2014-04-28 \| 2014-04-29 09:53:14 Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-04-29 09:53:14 Writing historical Daily data for HOM14 to the file HOM14.dly \| 2014-04-29 09:53:14 HD Request # 5 - Received 2 records from 2014-04-28 00:00:00 to 2014-04-29 00:00:00 (2.0 days) and wrote 2 records for HOM14 \| 2014-04-29 09:53:14 HD Request # 5 - Daily download COMPLETE for HOM14. Completion time: 0s \| 2014-04-29 09:53:14 HD Request # 7 - Downloading Historical Daily chart data for CLM14. Starting date: 2014-04-28. Service: cqg \| 2014-04-29 09:53:14 HD Request # 7 - Using user Barchart Historical data account. \| 2014-04-29 09:53:15 HD Request # 7 - Requesting historical Daily data for CLM14 starting at 2014-04-27 \| 2014-04-29 09:53:15 Chart #18 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:15 The network socket is connected. \| 2014-04-29 09:53:15 HD Request # 6 - Sending historical data logon request message. \| 2014-04-29 09:53:15 Chart #2 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:15 Chart #1 has tagged chart #5 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:15 Chart #5 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:15 Chart #5 has tagged chart #16 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:15 Chart #5 has tagged chart #2 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:15 Chart #5 has tagged chart #21 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:15 Chart #5 has tagged chart #6 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:15 Chart #5 has tagged chart #16 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:15 Chart #5 has tagged chart #2 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:15 Chart #5 has tagged chart #21 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:15 Chart #5 has tagged chart #6 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:15 Chart #6 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:15 Chart #2 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:15 HD Request # 7 - Receiving historical Daily data for CLM14 starting at 2014-04-28 \| 2014-04-29 09:53:15 Writing historical Daily data for CLM14 to the file CLM14.dly \| 2014-04-29 09:53:15 HD Request # 7 - Received 2 records from 2014-04-28 00:00:00 to 2014-04-29 00:00:00 (2.0 days) and wrote 2 records for CLM14 \| 2014-04-29 09:53:15 HD Request # 7 - Daily download COMPLETE for CLM14. Completion time: 1s \| 2014-04-29 09:53:15 Chart #16 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:15 Chart #21 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:15 HD Request # 6 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-04-29 07:08:25. Record interval: 10 . Symbol: HO-201406-CME \| 2014-04-29 09:53:15 HD Request # 6 - Error downloading historical Intraday data for HO-201406-CME. Historical data file not available for symbol. \| 2014-04-29 09:53:15 Socket has been shutdown and closed. \| 2014-04-29 09:53:15 The network socket for historical data has been closed. \| 2014-04-29 09:53:15 HD Request # 6 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for HO-201406-CME \| 2014-04-29 09:53:15 HD Request # 6 - Intraday download COMPLETE for HO-201406-CME. Completion time: 1s \| 2014-04-29 09:53:15 Real-time Intraday chart data file updates started for HO-201406-CME \| 2014-04-29 09:53:15 HD Request # 8 - Downloading Intraday chart data for HO-201407-CME to the file HO-201407-CME.scid. Service: cqg \| 2014-04-29 09:53:15 HD Request # 8 - Download start Date-Time: 2014-04-29 07:08:25.0 \| 2014-04-29 09:53:15 HD Request # 8 - Using server: ds4.sierracharts.com port 10149 \| 2014-04-29 09:53:15 Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2014-04-29 09:53:15 The network socket is connected. \| 2014-04-29 09:53:15 HD Request # 8 - Sending historical data logon request message. \| 2014-04-29 09:53:15 Chart #11 has tagged chart #10 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:16 Chart #11 has tagged chart #17 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:16 Chart #11 has tagged chart #18 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:16 Chart #11 has tagged chart #20 for full recalculation. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:16 Chart #18 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:16 Socket has been shutdown and closed. \| 2014-04-29 09:53:16 HD Request # 8 - Error downloading historical Intraday data for HO-201407-CME. Historical data logon error: Invalid/missing data for service code: cqg \| 2014-04-29 09:53:16 The network socket for historical data has been closed. \| 2014-04-29 09:53:16 HD Request # 8 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for HO-201407-CME \| 2014-04-29 09:53:16 HD Request # 8 - Intraday download COMPLETE for HO-201407-CME. Completion time: 0s \| 2014-04-29 09:53:16 Real-time Intraday chart data file updates started for HO-201407-CME \| 2014-04-29 09:53:16 HD Request # 9 - Downloading Intraday chart data for RB-201407-CME to the file RB-201407-CME.scid. Service: cqg \| 2014-04-29 09:53:16 HD Request # 9 - Download start Date-Time: 2014-04-29 06:49:56.0 \| 2014-04-29 09:53:16 HD Request # 9 - Using server: ds5.sierracharts.com port 10149 \| 2014-04-29 09:53:16 Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2014-04-29 09:53:16 The network socket is connected. \| 2014-04-29 09:53:16 HD Request # 9 - Sending historical data logon request message. \| 2014-04-29 09:53:16 HD Request # 9 - Error downloading historical Intraday data for RB-201407-CME. Historical data logon error: Invalid/missing data for service code: cqg \| 2014-04-29 09:53:16 Socket has been shutdown and closed. \| 2014-04-29 09:53:16 The network socket for historical data has been closed. \| 2014-04-29 09:53:16 HD Request # 9 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for RB-201407-CME \| 2014-04-29 09:53:16 HD Request # 9 - Intraday download COMPLETE for RB-201407-CME. Completion time: 0s \| 2014-04-29 09:53:16 Real-time Intraday chart data file updates started for RB-201407-CME \| 2014-04-29 09:53:16 Chart #10 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:16 Chart #17 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:16 Chart #20 is performing a full recalculation because it has been tagged. Chartbook: RBOB and HO Crack.cht \| 2014-04-29 09:53:16 Requesting market depth updates for: CL-201406-CME if supported. \| 2014-04-29 09:53:16 Requesting market depth updates for: HO-201406-CME if supported. \| 2014-04-29 09:53:16 Requesting market depth updates for: HO-201407-CME if supported. \| 2014-04-29 09:53:16 Requesting market depth updates for: RB-201406-CME if supported. \| 2014-04-29 09:53:16 Requesting market depth updates for: RB-201407-CME if supported. \| 2014-04-29 09:53:16