Home >> Support Board

Support Board

Date/Time: Mon, 20 May 2024 22:06:25 +0000

Post From: Sierra Chart Data Delay?

[2014-04-24 16:13:47] Link To Thread - Link To Post [Go To First Post]
nicker1 - Posts: 10
Wilfredo E: I see this was regarding an issue with your API connection. You are using Sierra Charts with the TWS application, correct? nicker: I downloaded both last week nicker: after problem appeared nicker: yes Sierra charts. They claim it is IB problem nicker: Only TF freezes. Data on TWS is fine nicker: All other futures are charting fine Wilfredo E: Okay. Let me transfer you to one of our API Specialists. They will be able to further troubleshoot this issue for you. They are a bit more familiar with this type of setup then I am. One moment while I transfer you, thank you. ChatSys: Transferring chat to room 'Technical Assistance'. A Customer Service Rep will join the chat shortly. ChatSys: User 'Angel P' has joined the chat. Angel P: Hello, this is 'Angel P'. Please allow me a moment to read the transcript of your chat thus far and I'll assist you shortly. nicker: tx Angel P: I was able to review the chat you had with Brandon and after reviewing your log's for TWS it was concluded the root of the issue seems to have been related to the currency parameter being sent from Sierra Charts to IB. Have you spoken to Sierra Charts about this yet? Angel P: [112643] Brandon W -> So it seems Sierra charts is submitting something incorrectly to TWS in order to attempt the retrieve the TF data nicker: I sent that info. no reply yet. that seems unlikely to me Angel P: I understand that may seem unlikely but it has already been confirmed within the log's emini481: ok. ty Angel P: Historical data is a static request from IB meaning Sierra charts would have to constantly loop the request on there end to build the charts in real time. If they send the wrong parameters the request is rejected which will cause the symptoms in there charting Angel P: why there are sending the wrong information or why it has changed unfortunately we would not know. This is why it was advised to consult with Sierra Charts directly for additional assistance. nicker: why would chart correctly updaye when I disconnect and reconnect chart to IB? then freeze again nicker: update nicker: y I did ask them first. Angel P: because some how when you reconnected sierra charts sent the wrong information to IB Angel P: why is it sending the wrong information when you reconnect you would need to ask Sierra Charts nicker: will do Angel P: thank you nicker: what would you recommend if I get no help there? They insist it is IB Angel P: there are hundreds of third party vendors that connects to IB. If Sierra Charts refuses to provide you the required support for there platform then perhaps you may want to look into another third party vendor who would. I believe in Sierra charts. I need your help for support right now. Telephone any time. Thank you.