Support Board

Date/Time: Thu, 16 May 2024 19:34:49 +0000

Post From: Missing Trade Data (Infinity Futures)

[2014-04-22 23:23:50] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have determined the source of the problem. It is indeed due to an order ID matching problem . Although we did testing, we did not come across the scenario. In the DTC protocol which Sierra Chart uses with TransAct, the client order identifier was being set by TransAct to "0". This is not considered valid in DTC. If the server is not using the Client order identifier, it should be set to an empty string. So we had to convert the zero to an empty string and that fixed the problem. This was not a problem previously because of how the order IDs were handled, but there has been some changes to order ID handling in Sierra Chart to be consistent across all trading services and this is when the problem began. We are putting out a new release now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-22 23:24:36