Support Board
Date/Time: Sun, 31 Aug 2025 09:15:37 +0000
Post From: Missing Trade Data (Infinity Futures)
| [2014-04-22 21:05:53] |
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We need to be clear about what we said in post #8. What we fixed was an order ID handling problem which caused an order sent from Sierra Chart to remain in a Order Sent state and the order update received from the Trading service was not being matched to the order. This was the result of recent order ID handling changes made with TransAct. What is described in post #6 we could not duplicate, does not make sense as to be related to the order ID issue, and we have not seen it before. It puzzled us, but we thought maybe in some unknown way it is related to the order ID issue. So we said the problem was resolved because we knew there was order ID problem, from testing we have done today, and thought somehow that problem would get resolved. So that we are clear, please describe what exactly the issue is in posts #10 and #11. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |