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Direct MessagesDate/Time: Mon, 29 Apr 2024 05:21:34 +0000
Post From: Undesired partial reversal of trade (automatic opening of a trade in the other direction)
| [2022-08-02 10:17:58] |
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Why is this the case?: it has been at least three times by now, that it happened to me that a position consisting of several contracts which had been scaled in was not only closed once hitting the stop loss that was trailed behind, but instead, immediately an opposing position consisting of 1 or several contracts was initiated automatically.
We do not know what you are doing to cause this or why this has happened. We need you to look at the Trade Activity Log and tell us what orders have caused this to happen, and what is the origin of those orders, and what is wrong with them: Trade Activity Log: Viewing Historical Trade Activity And then we can see how we could help, if possible. It is unlikely there is a problem on the Sierra Chart side regarding this. Very unlikely. There is not going to be any effort on our part to look into this. You need to present a clear problem to us that we have control over. We doubt there is one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-02 10:25:34
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