Support Board
Date/Time: Wed, 05 Nov 2025 17:14:40 +0000
Post From: Billing Problem,
| [2022-07-05 16:18:24] |
| User794190 - Posts: 26 |
|
I have this message on my account (Also showing as "System Notification Message" when I open Sierra): ============================== Denali Data Feed Exchange(s) have been canceled on your account due to Insufficient account balance for renewal. You can reactivate the recently deactivated exchanges from this page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices#RecentlyDeactivatedRecurringServices[/b] ============================== I followed the instructions about reactivation and added money 2 days ago (as shown below) and renewed but still have the above messages. What is wrong? ============================== Active Service: 11 - Advanced + Denali Data Feed - Active until: 2022-08-26 23:59:59 UTC ============================== |