Support Board
Date/Time: Tue, 04 Nov 2025 03:07:17 +0000
Post From: Unable to update or connect
| [2022-06-23 07:41:40] |
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This is what we are seeing in these logs: HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2022-06-22 20:12:31.404 *
This is an operating system level issue or the connection is blocked by a firewall. Try restarting Sierra Chart. If that does not resolve the issue, restart your computer. If that does not resolve the issue, refer to: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem update my current version 2362 to any version. ( It also shows package not enable in connection setting but again I am on package 11) This is because you need to be running a newer version of Sierra Chart to use Rithmic. You need to update once you get this connectivity issue resolved. This is something that you need to resolve from your side. .
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-23 07:44:05
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