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Post From: Unable to update or connect

[2022-06-22 16:23:00] Link To Thread - Link To Post [Go To First Post]
User558455 - Posts: 69
Hello, I require slight assistance to either update or connect one of the machine I use. I use to Sierra ( two installs on two drive). Of that one of the install will not connect not update. It is using the rithmic connection however when I try to install the new version ( I am on package 11 already and have been ) It will not allow me to update my current version 2362 to any version. ( It also shows package not enable in connection setting but again I am on package 11) thank you as always for your time Log: HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (3) \| Creating socket. Using TLS 1.2. \| 2022-06-22 11:20:53.457 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (3) \| New receive buffer size: 32768 \| 2022-06-22 11:20:53.457 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (3) \| Connecting to IP: 38.79.0.89. \| 2022-06-22 11:20:53.457 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (3) \| Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. \| 2022-06-22 11:20:53.457 * DTC Protocol Server feature not enabled for Sierra Chart account. \| 2022-06-22 11:20:53.515 * Reading Internal Order ID file. \| 2022-06-22 11:20:53.515 Reading Trade Orders file. \| 2022-06-22 11:20:53.590 Reading Trade Positions file. \| 2022-06-22 11:20:53.590 Reading Trade Account Data files. \| 2022-06-22 11:20:53.591 UDPListener (1048). Port 22904 \| Listening on UDP port 22904. \| 2022-06-22 11:20:53.608 Software version: 2362 64-bit \| 2022-06-22 11:20:53.608 Primary Thread ID: 1672 \| 2022-06-22 11:20:53.608 Usage end date: 2022-07-06 \| 2022-06-22 11:20:53.608 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. \| 2022-06-22 11:20:53.608 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. \| 2022-06-22 11:20:53.608 * Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) \| 2022-06-22 11:20:53.608 Enabled for exchange: Euronext Equities Delayed \| 2022-06-22 11:20:53.608 Enabled for exchange2: CME (Trading Account Required) \| 2022-06-22 11:20:53.608 Enabled for exchange2: CBOT \| 2022-06-22 11:20:53.608 Enabled for exchange2: COMEX (Trading Account Required) \| 2022-06-22 11:20:53.608 Enabled for exchange2: NYMEX \| 2022-06-22 11:20:53.608 Enabled for exchange2: CFE \| 2022-06-22 11:20:53.608 Enabled for exchange2: fairx_exchange.data \| 2022-06-22 11:20:53.608 Allow Support for Sierra Chart Data Feeds is enabled. \| 2022-06-22 11:20:53.608 Current selected Data/Trading service: Rithmic Direct - DTC \| 2022-06-22 11:20:53.608 Custom symbol settings values: enabled \| 2022-06-22 11:20:53.608 Chart Update Interval: 500 \| 2022-06-22 11:20:53.608 Intraday Data Storage Time Unit: 0 \| 2022-06-22 11:20:53.608 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2022-06-22 11:20:53.608 2022-06-22 16:20:53 Local computer time in UTC \| 2022-06-22 11:20:53.608 2022-06-22 11:20:53 Local computer time in SC Time Zone \| 2022-06-22 11:20:53.608 Program path: C:\SierraChart(cor)\ \| 2022-06-22 11:20:53.608 Data Files path: C:\SierraChart(cor)\Data\ \| 2022-06-22 11:20:53.608 OS Version Number: 6.1 \| 2022-06-22 11:20:53.608 Locale Setting: C \| 2022-06-22 11:20:53.608 Created the DTC Protocol historical data server. \| 2022-06-22 11:20:53.609 HD Server Manager \| Listening on port 11098. \| 2022-06-22 11:20:53.610 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. \| 2022-06-22 11:20:53.610 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. \| 2022-06-22 11:20:53.610 * HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (3) \| CloseSocket call. \| 2022-06-22 11:20:53.615 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (3) \| Closed. \| 2022-06-22 11:20:53.615 Request for symbol settings MD5 finished unsuccessfully. Request ID: 1. Socket connection closed during the connection attempt. \| 2022-06-22 11:20:53.615 Connect to Data Feed \| Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. \| 2022-06-22 11:20:59.638 *