Support Board

Date/Time: Sun, 05 May 2024 12:57:13 +0000

Post From: Activated exchanged data like normal but still showing delayed - Denali

[2022-05-06 14:32:54] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
There is no bug. Whatever your setting for Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service is set to is defining what you can or cannot do. Also, keep in mind that different services use different symbols, so you need to update your symbols whenever you change your service. When this is set to SC Data - All Services it means that you are able to get data from us, but you are not connected to your trading service. Therefore you can not trade in real-time with your CQG account. What you want to do is to connect your Sierra Chart to your CQG account by following these instructions: CQG Trading Platform Service: Setup Instructions Then open your chartbooks and select Edit >> Translate Symbols to Current Service, this will then update the symbols in your chartbooks to the CQG symbols. After this you should be fine. Sierra Chart is setup to allow you to connect to your trading service and get the data from us. Therefore, if you have not already done so, then you can let AMP know that you do not need the CQG data. Now, when you turn Simulation Mode off, you will be connected to your CQG live account. When Simulation Mode is on, then you are just using the built-in simulation mode. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing