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Date/Time: Fri, 29 Mar 2024 08:34:27 +0000



Post From: payid but not working

[2022-02-09 17:17:10]
John - SC Support - Posts: 30444
In order to connect to Rithmic you need to be on Package 10, 11, or 12.

We have setup your account to be on an Evaluation of Package 12 for the next 30 days, so you can go ahead and connect again to Rithmic without any issues. Just keep in mind that you will need to change your Package before the end of these 30 days.

To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.

When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to.

When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time.
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