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Date/Time: Tue, 27 Feb 2024 00:28:29 +0000

Post From: New Teton Order Routing Service for CME, CBOT, NYMEX, COMEX, FairX, upcoming EUREX

[2022-01-30 16:28:59]
Sierra Chart Engineering - Posts: 104368
We want to make a quick update regarding this:
we did find one point, where our server connects into the local area network and there is just a single connection. We will add a second connection for redundancy, in case this "infrastructure" services provider of ours, has a failure with the network switch that our server plugs into.

So we will cover this additional possibility and solve it so it is fully redundant.

This will not be done because after discussing it with our service provider, it would not provide automatic redundancy. And we would be protecting against an issue which is extremely unlikely to occur. It would have to be a failure with one of the following:

-Network switch (Our services provider reports to us they have never had any full outage issue in 8 years. Only a minor issue which was detected and corrected at the end of the day and had no service impact)
-Network cable (We have never had a problem with this in 16+ years)
-Network adapter (We have never had a problem with this in 16+ years)

The redundancy that we provide in case of a hardware problem on our server-side or local network, is going to be with an additional server using different networking equipment, which we have and is on standby for immediate failover and has a full real-time copy of all trading data. Therefore, there is redundancy.

And the other strategy is the use of multiple servers, as we add more users to Teton. So if there is an outage, only a percentage of the users would be affected until we failover. Which can be done in a matter of minutes. But almost certainly would take longer because we would have to determine the cause of the problem before the decision to failover is made.

In 16+ years we have never had a server fail in a way which would require failover to another server. Issues have always involved internet connectivity and power. For Teton order routing there is triple redundancy with Internet which is fully automatic. And we have dual redundant power with dual power supplies.

These servers also operate under very minimal load. Less than 5% usually. And not normally exceeding 10%.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-01-30 16:38:05