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Date/Time: Tue, 16 Sep 2025 06:11:34 +0000



Post From: Symbol unknown; market depth request not allowed

[2021-12-31 00:56:42]
Yang_666 - Posts: 10
Hi, I'm currently subscribed to the USD 46 Package 11 service. I just started a simulated trading account on Sierra Chart.

When I opened my Chartbook on ESH'22 contract, I get an error message stating 'Symbol is unknown, market depth request is not allowed'. Can you please look into why is this happening? Thanks
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