Support Board

Date/Time: Thu, 02 May 2024 09:31:04 +0000

Post From: Notice: New Sierra Chart Market Statistics Not Working for You?

[2014-03-22 20:33:06] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Your Sierra Chart account has only 1 Sierra Chart Real-Time and Historical Exchange Data Feed connection paid for. Based upon what you do, you need to pay for additional 1 or 2. This is the relevant documentation for some of the issues encountered: https://www.sierrachart.com/index.php?l=doc/helpdetails1.html#h1.7 https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections We also can see you are not using your Sierra Chart account all your copies of Sierra Chart. Apparently you are using a broker provided account. That account has no access to the Sierra Chart Exchange Data Feed and this is why you do not get cash indexes. We do not provide support for Sierra Chart accounts provided by brokers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing