Support Board
Date/Time: Mon, 03 Nov 2025 13:49:02 +0000
Post From: Unable to Connect to Sierra Charts after Password Reset
| [2021-12-16 22:33:47] |
| User709073 - Posts: 8 |
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This is still not working. Thank you, I followed your directions: In Trend Micro Internet Security, I added both SierraChart_64.exe and SierraChartStudy.DLL to my Exceptions List (not to be scanned). In Window's 10 Security Firewall, SierraChart_64 was already added for Public and Private use. The name shown was SierraChart_64 without the letter "s". It appears as SierraChart_64 rather than SierraCharts_64.exe. SierraChartStudy.DLL does not appear. Here is what is bizarre. I have been using Sierra Chart's 14 Day Free Trial for 10 consecutive days, and then on day #11, the Login fails. Assistance please, Joseph |