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Date/Time: Wed, 01 May 2024 21:40:16 +0000

How to Post a Message for Support

Post From: Bitmex

[2021-11-15 10:29:43] Link To Thread - Link To Post [Go To First Post]
User471027 - Posts: 19
Done but still the same problem - the platform does not connect. See log below: Software version: 2328 64-bit \| 2021-11-15 10:22:46.091 Primary Thread ID: 4516 \| 2021-11-15 10:22:46.091 Usage end date: 2022-04-28 \| 2021-11-15 10:22:46.091 Enabled for: Advanced Features 2. \| 2021-11-15 10:22:46.091 Enabled for: Sierra Chart Historical Data Service. \| 2021-11-15 10:22:46.091 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-11-15 10:22:46.091 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-11-15 10:22:46.091 Enabled for exchange2: CME (Trading Account Required) \| 2021-11-15 10:22:46.091 Enabled for exchange2: CBOT (Trading Account Required) \| 2021-11-15 10:22:46.091 Enabled for exchange2: COMEX (Trading Account Required) \| 2021-11-15 10:22:46.091 Enabled for exchange2: NYMEX (Trading Account Required) \| 2021-11-15 10:22:46.091 Enabled for exchange2: fairx_exchange.data \| 2021-11-15 10:22:46.091 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-11-15 10:22:46.091 Current selected Data/Trading service: BitMEX Trading Direct \| 2021-11-15 10:22:46.091 Custom symbol settings values: enabled \| 2021-11-15 10:22:46.091 Chart Update Interval: 500 \| 2021-11-15 10:22:46.091 Intraday Data Storage Time Unit: 1 \| 2021-11-15 10:22:46.091 Time Zone: +00:00:00 (UTC+00) \| 2021-11-15 10:22:46.091 2021-11-15 10:22:46 Local computer time in UTC \| 2021-11-15 10:22:46.091 2021-11-15 10:22:46 Local computer time in SC Time Zone \| 2021-11-15 10:22:46.091 2021-11-15 10:19:46 Server time in UTC \| 2021-11-15 10:22:46.091 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2021-11-15 10:22:46.091 Program path: C:\SierraChart Crypto\ \| 2021-11-15 10:22:46.091 Data Files path: C:\SierraChart Crypto\Data\ \| 2021-11-15 10:22:46.091 OS Version Number: 10.0 \| 2021-11-15 10:22:46.091 Locale Setting: C \| 2021-11-15 10:22:46.091 DLLs: UserContributedStudies_64.dll \| 2021-11-15 10:22:46.091 Allowed protected custom studies: \| 2021-11-15 10:22:46.091 BitMEX Trading Direct \| Connecting to URI ws.bitmex.com/realtime \| 2021-11-15 10:22:48.622 BitMEX Trading Direct \| Connecting to WebSocket server ws.bitmex.com:443 \| 2021-11-15 10:22:48.622 BitMEX Trading Direct socket (2) \| Creating socket. Using TLS 1.2. \| 2021-11-15 10:22:48.623 BitMEX Trading Direct socket (2) \| New receive buffer size: 5242880 \| 2021-11-15 10:22:48.623 BitMEX Trading Direct socket (2) \| Connecting to IP: 172.65.213.179. \| 2021-11-15 10:22:48.623 BitMEX Trading Direct \| Opening WebSocket. \| 2021-11-15 10:22:48.642 BitMEX Trading Direct \| Sending WebSocket handshake. \| 2021-11-15 10:22:48.642 BitMEX Trading Direct \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-11-15 10:22:48.755 BitMEX Trading Direct \| Server header \| upgrade: websocket \| 2021-11-15 10:22:48.755 BitMEX Trading Direct \| Server header \| Connection: Upgrade \| 2021-11-15 10:22:48.755 BitMEX Trading Direct \| Server header \| sec-websocket-accept: +zRLKyku6IeZQLs2Yu9iTD2/Z34= \| 2021-11-15 10:22:48.755 BitMEX Trading Direct \| Server header \| sec-websocket-version: 13 \| 2021-11-15 10:22:48.755 BitMEX Trading Direct \| Server header \| websocket-server: uWebSockets \| 2021-11-15 10:22:48.755 BitMEX Trading Direct \| Server header \| \| 2021-11-15 10:22:48.756 BitMEX Trading Direct \| Web socket state is now open. \| 2021-11-15 10:22:48.756 BitMEX Trading Direct \| Connected to server complete. \| 2021-11-15 10:22:48.756 Triggering next historical data download in queue. \| 2021-11-15 10:22:48.756 Triggering next historical data download in queue. \| 2021-11-15 10:22:48.756 Triggering next historical data download in queue. \| 2021-11-15 10:22:48.756 Triggering next historical data download in queue. \| 2021-11-15 10:22:48.757 No download requests in the queue to start downloads for. \| 2021-11-15 10:22:48.757 No download requests in the queue to start downloads for. \| 2021-11-15 10:22:48.757 No download requests in the queue to start downloads for. \| 2021-11-15 10:22:48.757 No download requests in the queue to start downloads for. \| 2021-11-15 10:22:48.757 BitMEX Trading Direct \| WebSocket received OpCode Close. Received status code: 0 \| 2021-11-15 10:22:48.804 BitMEX Trading Direct \| WebSocket closed. \| 2021-11-15 10:22:48.804 Connection to the external service has been lost. \| 2021-11-15 10:22:48.804 BitMEX Trading Direct socket (2) \| CloseSocket call. \| 2021-11-15 10:22:48.822 BitMEX Trading Direct \| WebSocket closed. \| 2021-11-15 10:22:48.822 BitMEX Trading Direct \| WebSocket closed. \| 2021-11-15 10:22:48.822 BitMEX Trading Direct \| Disconnected. \| 2021-11-15 10:22:48.822 BitMEX Trading Direct socket (2) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-11-15 10:22:48.822 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2021-11-15 10:22:48.822 BitMEX Trading Direct socket (2) \| Write has completed. Shutdown being performed. \| 2021-11-15 10:22:48.874 BitMEX Trading Direct socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-11-15 10:22:48.874 BitMEX Trading Direct socket (2) \| Socket gracefully closed by remote side. \| 2021-11-15 10:22:48.892 BitMEX Trading Direct socket (2) \| Closed. \| 2021-11-15 10:22:48.893