Support Board
Date/Time: Thu, 26 Jun 2025 19:41:00 +0000
Post From: Live Prices - Stopped working
| [2021-11-10 16:14:51] |
| John - SC Support - Posts: 40617 |
|
In your log it shows that you have a chart for the following symbol: UB-202112-ECBOT-USD That symbol is formatted for Interactive Brokers, but your Data/Trade Service Settings >> Current Selected Service is set to SC Data - All Services. Therefore, the system does not know what to do with that symbol. To change the symbol for the currently selected service setting, select Edit >> Translate Symbols to Current Service. Keep in mind that if you change the service, you will need to update the symbols. When you close the Data/Trade Service Settings window after making a change, there is a popup window that asks if you want to update the symbols. In general, you will want to say "yes" to this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |