Support Board
Date/Time: Mon, 03 Nov 2025 23:23:52 +0000
Post From: Cannot find a chart that a fellow Sierra user sent me?
| [2021-11-08 19:49:15] |
| John - SC Support - Posts: 42737 |
|
No, he does not need to select the option for "Send Global Configuration". You should have a notice that a file has been sent to you, and it should be automatically downloaded. We are not seeing that a chartbook has been shared with you through that method. Did they enter the correct Account Name? Keep in mind your Sierra Chart Account Name looks like "TransAct_User_rd*******". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |