Support Board
Date/Time: Thu, 26 Jun 2025 22:54:09 +0000
Post From: Error Sierra Chart
| [2021-11-04 23:15:43] |
| User375400 - Posts: 2 |
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Hello thanks for your prompt reply. I will try to explain the error better so that you can understand me. In the first attached image called (Capture) you can see in the section Pos Qty @ Price: DPL of the DOM, a total of -58.75P against and that day 01/11/2021 I had a single entry with my real account number 142422. at 12:42 pm with a single contract and the system took me out without authorization with the loss of 1 point a total of $ 62.50. With commissions included, the error was that when the order entered the system immediately marked -58.75P against and closed the order two minutes later. It is impossible to have -58.75P against. The second attached image called (Capture 4) can be seen in the section Pos Qty @ Price: DPL of the DOM, a total of -39.75P against and that day 02/11/2021. It doesn't even operate as I had doubts if the Sierra Chart system was working fine. As you can see in the attached image, it is obvious that the system does not work well. Although they did not charge me that amount of tips to my account, I could not work that day in the market because of that error. The Third attached image called (Error Capture 2) can be seen in the section Pos Qty @ Price: DPL of the DOM, a total of -75.00P against and that day 03/11/2021 I had a single entry with my real account number 142422 At 10:00 am with a single contract and the system took me out without authorization with the loss of 2.75 point a total of $ 141.5. with commissions included, just like on 01/11/2021 when the order entered the system, it took me out without my authorization, leaving me with a loss which was collected from my account. In total, in the last 3 days I have had a total loss of $ 210.7 due to a Sierra Chart error, since the system cancels my order without my authorization. In addition to the loss of money, I have not been able to continue operating because the error continues to appear both in the simulator and in real life and despite closing-opening the program and updating the program, the error is not corrected. For this reason I also request that the refund of my money be evaluated by you because of the error. Additionally I attach an image of the origin of the orders. Thank you very much for the help. Kind regards. Alexander gutierrez |
 Origin of the orders.PNG / V - Attached On 2021-11-04 23:14:37 UTC - Size: 69.97 KB - 134 views |