Home >> Support Board

Support Board

Date/Time: Sat, 04 May 2024 07:19:52 +0000

How to Post a Message for Support

Post From: Updated to v1108 and can't download CL or GC

[2014-03-17 20:19:46] Link To Thread - Link To Post [Go To First Post]
bmoney - Posts: 32
I am having trouble downloading tick data for Crude and Gold on v1108. I use CTS T4 data feed. Here is the log: CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:** \| 2014-03-17 15:03:07 CTS FIX - Firm: * \| 2014-03-17 15:03:07 Resolved address fix-sim.t4login.com to IP *** \| 2014-03-17 15:03:07 The network socket is connected. \| 2014-03-17 15:03:07 Starting SSL connection on the socket. \| 2014-03-17 15:03:07 SSL socket is now connected. \| 2014-03-17 15:03:08 CTS FIX: Sending the Logon message. \| 2014-03-17 15:03:08 CTS FIX: Connected to data and trade server. \| 2014-03-17 15:03:10 CTS T4 - Starting real-time market data updates for: CL.20140100.CME_NY \| 2014-03-17 15:03:10 CTS FIX: Received Account List collateral report. \| 2014-03-17 15:03:10 CTS FIX: Subscribing to account: * \| 2014-03-17 15:03:10 HD Request # 2 - Downloading Intraday chart data for CL.20140100.CME_NY to the file CL.20140100.CME_NY.scid. Service: cts \| 2014-03-17 15:03:10 HD Request # 2 - Performing multistage download. Downloading Minute data first. \| 2014-03-17 15:03:10 HD Request # 2 - Download start Date-Time: 00:00:00.0 \| 2014-03-17 15:03:10 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:* \| 2014-03-17 15:03:10 Resolved address fix-chart-sim.t4login.com to IP * \| 2014-03-17 15:03:10 The network socket is connected. \| 2014-03-17 15:03:10 Starting SSL connection on the socket. \| 2014-03-17 15:03:10 SSL socket is now connected. \| 2014-03-17 15:03:10 CTS T4 - Sending security definition request for symbol CL.20140100.CME_NY \| 2014-03-17 15:03:10 CTS FIX Historical Data: Sending the Logon message. \| 2014-03-17 15:03:10 CTS T4: Received 31 security definitions for underlying symbol QH \| 2014-03-17 15:03:10 CTS FIX Historical Data: Connected to Historical data server. \| 2014-03-17 15:03:11 CTS FIX: Received Account Update collateral report. \| 2014-03-17 15:03:12 CTS FIX: Requesting Open Orders for account: * \| 2014-03-17 15:03:15 CTS FIX: Received Account List collateral report. \| 2014-03-17 15:03:15 Socket closed. No error. \| 2014-03-17 15:04:11 SSL shutdown indicates not able to send 'close notify'. \| 2014-03-17 15:04:11 The SSL socket was shut down. \| 2014-03-17 15:04:11 The SSL socket object has been freed. SSL state is now disconnected. \| 2014-03-17 15:04:11 Socket has been shutdown and closed. \| 2014-03-17 15:04:11 CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. \| 2014-03-17 15:04:11 CTS FIX Historical Data: Disconnected. \| 2014-03-17 15:04:11 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL.20140100.CME_NY \| 2014-03-17 15:04:11 HD Request # 3 - Downloading Intraday chart data for CL.20140100.CME_NY to the file CL.20140100.CME_NY.scid. Service: cts \| 2014-03-17 15:04:11 HD Request # 3 - Performing multistage download. Downloading Minute data first. \| 2014-03-17 15:04:11 HD Request # 3 - Download start Date-Time: 00:00:00.0 \| 2014-03-17 15:04:11 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:* \| 2014-03-17 15:04:11 Resolved address fix-chart-sim.t4login.com to IP ** \| 2014-03-17 15:04:11 The network socket is connected. \| 2014-03-17 15:04:11 Starting SSL connection on the socket. \| 2014-03-17 15:04:11 SSL socket is now connected. \| 2014-03-17 15:04:12 CTS FIX Historical Data: Sending the Logon message. \| 2014-03-17 15:04:12 CTS FIX Historical Data: Connected to Historical data server. \| 2014-03-17 15:04:16 Socket closed. No error. \| 2014-03-17 15:05:16 SSL shutdown indicates not able to send 'close notify'. \| 2014-03-17 15:05:16 The SSL socket was shut down. \| 2014-03-17 15:05:16 The SSL socket object has been freed. SSL state is now disconnected. \| 2014-03-17 15:05:16 Socket has been shutdown and closed. \| 2014-03-17 15:05:16 CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. \| 2014-03-17 15:05:16 CTS FIX Historical Data: Disconnected. \| 2014-03-17 15:05:16 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL.20140100.CME_NY \| 2014-03-17 15:05:16 HD Request # 4 - Downloading Intraday chart data for CL.20140100.CME_NY to the file CL.20140100.CME_NY.scid. Service: cts \| 2014-03-17 15:05:16 HD Request # 4 - Performing multistage download. Downloading Minute data first. \| 2014-03-17 15:05:16 HD Request # 4 - Download start Date-Time: 00:00:00.0 \| 2014-03-17 15:05:16 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:* \| 2014-03-17 15:05:16 Resolved address fix-chart-sim.t4login.com to IP **** \| 2014-03-17 15:05:16 The network socket is connected. \| 2014-03-17 15:05:16 Starting SSL connection on the socket. \| 2014-03-17 15:05:16 SSL socket is now connected. \| 2014-03-17 15:05:16 CTS FIX Historical Data: Sending the Logon message. \| 2014-03-17 15:05:16 CTS FIX Historical Data: Connected to Historical data server. \| 2014-03-17 15:05:18 File >> Disconnect selected. \| 2014-03-17 15:05:21 HD Request # 4 - Download canceled. \| 2014-03-17 15:05:21 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL.20140100.CME_NY \| 2014-03-17 15:05:21 HD Request # 4 - Intraday download COMPLETE for CL.20140100.CME_NY \| 2014-03-17 15:05:21 Canceling download request for CL.20140100.CME_NY Intraday data. \| 2014-03-17 15:05:21 CTS FIX: Sending a Logout message. \| 2014-03-17 15:05:21 CTS FIX Historical Data: Sending a Logout message. \| 2014-03-17 15:05:21 CTS FIX: Disconnected. \| 2014-03-17 15:05:21 CTS FIX Historical Data: Received a Logout message. Text = Successful logout upon request \| 2014-03-17 15:05:21 SSL shutdown indicates not able to send 'close notify'. \| 2014-03-17 15:05:21 The SSL socket was shut down. \| 2014-03-17 15:05:21 The SSL socket object has been freed. SSL state is now disconnected. \| 2014-03-17 15:05:21 Socket has been shutdown and closed. \| 2014-03-17 15:05:21 CTS FIX Historical Data: Logged out and disconnected. \| 2014-03-17 15:05:21 CTS FIX Historical Data: Disconnected. \| 2014-03-17 15:05:21 Socket closed. No error. \| 2014-03-17 15:05:21 SSL shutdown indicates not able to send 'close notify'. \| 2014-03-17 15:05:21 The SSL socket was shut down. \| 2014-03-17 15:05:21 The SSL socket object has been freed. SSL state is now disconnected. \| 2014-03-17 15:05:21 Socket has been shutdown and closed. \| 2014-03-17 15:05:21 CTS FIX: Socket closed without completing the logout sequence. \| 2014-03-17 15:05:21