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Date/Time: Fri, 26 Apr 2024 15:57:04 +0000

How to Post a Message for Support

Post From: Bitmex

[2021-10-22 20:48:47] Link To Thread - Link To Post [Go To First Post]
User471027 - Posts: 19
Hello, thanks for following up. I was trying to connect Bitmex with Sierra Chart and have copied their set up suggestion; see screenshot attached. However, Sierra Chart still did not connect properly. I also followed the steps you suggested via https://www.sierrachart.com/index.php?page=doc/BitMEX_Trading.php#BitmexConnectionProblems A few hours was waited before trying to connect again and also a new API key was created. Still the same connection issues. See also the message log: Software version: 2320 64-bit \| 2021-10-22 14:57:02.299 Primary Thread ID: 14200 \| 2021-10-22 14:57:02.299 Usage end date: 2022-04-28 \| 2021-10-22 14:57:02.300 Enabled for: Advanced Features 2. \| 2021-10-22 14:57:02.300 Enabled for: Sierra Chart Historical Data Service. \| 2021-10-22 14:57:02.300 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-10-22 14:57:02.300 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-10-22 14:57:02.300 Enabled for exchange2: fairx_exchange.data \| 2021-10-22 14:57:02.300 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-10-22 14:57:02.300 Current selected Data/Trading service: BitMEX Trading Direct \| 2021-10-22 14:57:02.300 Custom symbol settings values: enabled \| 2021-10-22 14:57:02.300 Chart Update Interval: 500 \| 2021-10-22 14:57:02.300 Intraday Data Storage Time Unit: 1 \| 2021-10-22 14:57:02.300 Time Zone: +00:00:00 (UTC+00) \| 2021-10-22 14:57:02.300 2021-10-22 14:57:02 Local computer time in UTC \| 2021-10-22 14:57:02.300 2021-10-22 14:57:02 Local computer time in SC Time Zone \| 2021-10-22 14:57:02.300 2021-10-22 14:51:48 Server time in UTC \| 2021-10-22 14:57:02.300 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2021-10-22 14:57:02.300 Program path: C:\SierraChartCrypto\ \| 2021-10-22 14:57:02.300 Data Files path: C:\SierraChartCrypto\Data\ \| 2021-10-22 14:57:02.300 OS Version Number: 10.0 \| 2021-10-22 14:57:02.300 Locale Setting: C \| 2021-10-22 14:57:02.300 DLLs: UserContributedStudies_64.dll \| 2021-10-22 14:57:02.300 Allowed protected custom studies: \| 2021-10-22 14:57:02.300 BitMEX Trading Direct \| Opening WebSocket. \| 2021-10-22 14:57:02.323 BitMEX Trading Direct \| Sending WebSocket handshake. \| 2021-10-22 14:57:02.323 BitMEX Trading Direct \| Server header \| HTTP/1.1 429 Too Many Requests \| 2021-10-22 14:57:02.421 BitMEX Trading Direct \| Unexpected header. Handshake acknowledgment: HTTP/1.1 429 Too Many Requests. Disconnecting \| 2021-10-22 14:57:02.421 BitMEX Trading Direct \| WebSocket closed. \| 2021-10-22 14:57:02.421 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2021-10-22 14:57:02.421 Select 'File >> Disconnect' to prevent further connection attempts. \| 2021-10-22 14:57:02.421 BitMEX Trading Direct socket (1) \| CloseSocket call. \| 2021-10-22 14:57:02.441 BitMEX Trading Direct \| WebSocket closed. \| 2021-10-22 14:57:02.441 BitMEX Trading Direct \| WebSocket closed. \| 2021-10-22 14:57:02.441 BitMEX Trading Direct \| Disconnected. \| 2021-10-22 14:57:02.441 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2021-10-22 14:57:02.441 BitMEX Trading Direct socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-10-22 14:57:02.441 BitMEX Trading Direct socket (1) \| Socket gracefully closed by remote side. \| 2021-10-22 14:57:02.470 BitMEX Trading Direct socket (1) \| Closed. \| 2021-10-22 14:57:02.470 Bitmex states "If you have issues, please notify Sierra Chart directly. Our development teams are working closely together, and if the problem is on BitMEX’s end, they will contact us." Any ideas how to proceed here? Thank you and have a good weekend! Kind regards, https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=56060