Login Page - Create Account

Support Board


Date/Time: Sat, 04 May 2024 10:39:54 +0000



Post From: Sierra Charts won't Connect to Data feed after update

[2021-10-19 05:08:38]
Bhupinderjhajj - Posts: 30
Hello!

I updated Sierra charts by going to Help - Download current version. I installed the current version and restarted my computer. Now Rithmic won't connect to Sierra charts. I opened up my brokers trading platform and it connects to rithmic but Sierra charts does not.

Also after updating two Sierra chart icons popped up on my desktop home screen. both open sierra charts and neither connects. Which one do i connect to?

I uploaded two photos; 1: of the messages i'm getting when it's failing to connect and the two icons on my desktop. Can you please advise why it's not connecting and which icon to click to get the latest version?

Thank-you
Bhupinder Jhajj
imageFailing to connect.PNG / V - Attached On 2021-10-19 05:08:19 UTC - Size: 40.89 KB - 133 views
image2 legends.PNG / V - Attached On 2021-10-19 05:08:23 UTC - Size: 164.56 KB - 136 views