Support Board

Date/Time: Fri, 19 Apr 2024 06:48:29 +0000

Post From: all of my charts are blank

[2021-10-07 00:25:14] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30953
The first issue is that you need to connect to your live trading account in order to authorize the CME Group Non-Professional status. Your current verification date ended today (October 6, 2021). But, because of this, you would be receiving the Delayed Exchange Data, and that is what your Message Log shows. We do not see any errors in terms of getting the delayed data, so you should have data displayed in your charts. Please check the basics, such as making sure that Chart >> Graph Draw Type is not set to blank. Or that your Session Times are somehow not set correctly. If you still have a problem after this, then we need to see a screenshot of what you are seeing (there is helpful information even if it is blank). You can add a screenshot to this thread by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing